Poly 38349-01

Overview

The Poly 38349-01 is an electronic hookswitch adapter designed to connect select Poly wireless headsets to compatible Avaya and Tenovis desk phones. It enables users to answer and end calls remotely through the headset, eliminating the need for a mechanical handset lifter. This adapter streamlines call management by sending an inline electronic signal to control the phone’s switchhook, making it a practical addition for busy professionals who handle frequent calls and prefer a hands-free setup.

By reducing mechanical wear on phone hardware, it helps maintain the longevity of your desk phone while keeping your workspace organized and efficient. The adapter supports popular Poly headset models including the CS50, CS55, CS60, CS70N, and CS361N, fitting well in office environments or home workspaces where seamless communication is essential.

Key features

• Enables remote call answering and ending directly from compatible Poly wireless headsets
• Eliminates the need for bulky mechanical handset lifters, simplifying your desk setup
• Uses an inline electronic signal to control the phone’s switchhook, reducing wear on phone hardware
• Compatible with multiple Poly headset models, providing flexibility for different user preferences
• Works seamlessly with Avaya and Tenovis desk phones, ensuring broad compatibility in professional settings

Key specs

• Compatibility: Poly CS50, CS55, CS60, CS70N, CS361N wireless headsets
• Phone compatibility: Avaya and Tenovis desk phones
• Function: Electronic hookswitch control for remote call management
• Connection type: Inline adapter for headset and phone integration

Connectivity and compatibility

This adapter connects directly between your Poly wireless headset and supported Avaya or Tenovis desk phones. It is designed to work specifically with the CS50, CS55, CS60, CS70N, and CS361N headset models, ensuring reliable communication without additional hardware. This focused compatibility makes it a straightforward solution for users within these ecosystems.

Ideal uses and environments

The Poly 38349-01 is well suited to office workers and remote professionals who manage frequent calls and require hands-free convenience. It fits naturally into busy call center environments, corporate offices, and home workspaces where reducing desk clutter and minimizing hardware wear are priorities. This adapter supports efficient communication workflows by allowing users to control calls directly from their headset without interrupting their tasks.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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