Poly 211837-01

Overview

The Poly 211837-01 is a wireless DECT headset designed to provide clear and flexible communication in office environments. It supports seamless connectivity to desk phones, PCs, and smartphones, allowing users to switch devices effortlessly. With a wireless range of up to 590 feet and swappable batteries offering up to 7 hours of talk time each, this headset keeps professionals connected and productive throughout the workday.

Key features

• DECT wireless technology delivers reliable connection and freedom to move around the office without losing call quality
• Convertible wearing styles including ear hook, headband, and neckband let users choose the most comfortable fit for extended use
• Swappable batteries enable continuous talk time by allowing quick battery replacement without downtime
• Adjustable noise-canceling microphone reduces background noise, ensuring your voice is clear even in busy environments
• DECT Security Certification encrypts conversations to maintain privacy and secure communication
• Versatile connectivity with USB-A and RJ11 interfaces supports integration with a wide range of desk phones and PCs
• SoundGuard DIGITAL technology protects hearing by managing loud noises and sudden volume spikes during calls
• Supports conference calls with up to four headsets connected to a single base, facilitating team collaboration

Key specs

• Wireless technology: DECT and Bluetooth 4.2
• Wireless range: up to 590 feet (open space)
• Battery life: up to 7 hours per battery, includes two swappable batteries
• Microphone: adjustable noise-canceling boom mic
• Connectivity: USB-A and RJ11 for PC and desk phone integration
• Security: DECT Security Certification for encrypted communication
• Audio protection: SoundGuard DIGITAL technology

Connectivity and compatibility

This headset connects easily to a variety of office devices, including desk phones and computers, through USB-A and RJ11 ports. The inclusion of Bluetooth 4.2 also allows wireless pairing with smartphones, making it a versatile choice for professionals who need to manage calls across multiple platforms. Its compatibility with common office equipment ensures smooth integration into existing setups without requiring additional adapters or complex configurations.

Ideal uses and environments

The Poly 211837-01 is well suited for professionals who spend long hours on calls and require mobility within their workspace. It fits well in busy office settings such as customer service centers, sales departments, and collaborative workspaces where clear communication and comfort are essential. The headset’s noise-canceling features and secure connection make it a strong choice for environments with background noise and sensitive conversations.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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