Poly 218266-01

Overview

The Poly 218266-01 is a digital adapter designed to enhance the audio experience of Poly Quick Disconnect headsets. It automatically adjusts audio settings to match the connected headset, delivering clear and professional sound whether you are in a busy office or working remotely. Featuring both USB-A and USB-C connectors integrated into the cable, it offers broad compatibility with a variety of devices without the need for additional adapters.

Its recessed buttons prevent accidental presses, ensuring uninterrupted calls. The adapter supports major communication platforms such as Microsoft Teams, Avaya, Genesys, and Cisco, making it a versatile tool for business environments. Acoustic protection is built in to safeguard hearing by managing audio levels during extended use. Backward compatibility with all Poly Quick Disconnect headsets and accessories allows it to fit seamlessly into existing setups, making it a practical choice for hybrid or traditional office spaces.

Key features

• USB-A and USB-C connectors integrated on the cable for easy connection to a wide range of devices
• Automatic headset recognition optimizes audio quality without manual adjustments
• Certified for Microsoft Teams to provide reliable and seamless communication
• Compatible with Avaya, Genesys, and Cisco platforms for flexible use across business systems
• Built-in acoustic protection maintains safe listening levels to protect hearing during long calls
• Recessed buttons reduce accidental presses, helping maintain call continuity
• Backward compatible with all Poly Quick Disconnect headsets and accessories for easy integration

Key specs

• Connectivity: USB-A and USB-C connectors integrated on cable
• Compatibility: Works with Poly Quick Disconnect headsets and major communication platforms including Microsoft Teams, Avaya, Genesys, and Cisco
• Audio protection: Acoustic protection to manage safe audio levels
• Controls: Recessed buttons to prevent accidental activation

Connectivity and compatibility

This adapter is designed to connect seamlessly with a variety of devices thanks to its integrated USB-A and USB-C connectors. This dual-connector design eliminates the need for extra adapters, making it suitable for both newer laptops and older systems. It supports popular communication platforms widely used in professional environments, ensuring smooth integration with existing software and hardware setups.

• USB-A connector for legacy devices
• USB-C connector for modern laptops and tablets
• Certified compatibility with Microsoft Teams
• Supports Avaya, Genesys, and Cisco communication platforms

Ideal uses and environments

The Poly 218266-01 adapter is well suited to professionals who require consistent, high-quality audio during calls and meetings. It fits naturally into hybrid work environments where users switch between different devices and platforms. Its compatibility and ease of use make it a strong choice for office workers, remote employees, and anyone upgrading their headset system to improve communication clarity and comfort throughout the workday.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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