Poly 783R2AA

Overview

The Poly 783R2AA is a USB-A stereo headset designed for call center agents and remote professionals who need clear audio and comfort during long conversations. It features an on-ear design with noise-canceling microphone technology that isolates your voice from background noise, ensuring clear communication. The headset also includes sound protection that limits volume peaks to 102 dB, helping to safeguard your hearing during extended use.

Key features

• Stereo sound delivered through an on-ear design that balances comfort and audio clarity for extended wear.
• Flexible boom arm with a noise-canceling microphone that focuses on your voice and reduces background chatter.
• Synthetic leather cushions and a balanced headband that provide plush comfort throughout long shifts.
• Earcups that rotate flat for easy storage in a drawer or laptop bag, making it convenient to carry and store.
• Microsoft Teams certification with a dedicated one-touch Teams button for quick access to meetings and messages.
• SoundGuard technology that limits audio peaks to a safe 102 dB, protecting your hearing during prolonged headset use.
• Inline controls for answering, ending calls, muting, and adjusting volume, positioned for natural hand access.
• Durable construction with reinforced joints and a tested cable designed to withstand frequent use in busy contact centers.

Key specs

• Connection type: USB-A
• Audio: Stereo sound
• Microphone: Noise-canceling with flexible boom arm
• Sound protection: Limits peaks to 102 dB (SoundGuard technology)
• Design: On-ear with synthetic leather cushions
• Controls: Inline answer, end, mute, volume, and Microsoft Teams button
• Compatibility: Windows PC and Mac

Connectivity and compatibility

The headset connects via USB-A, making it compatible with most Windows PCs and Mac computers without requiring additional drivers. The Microsoft Teams certification ensures seamless integration with the Teams app, allowing users to join meetings and manage calls efficiently. Inline controls provide quick access to essential functions, reducing the need to switch between devices or software during calls.

Comfort and durability for long shifts

Designed for professionals who wear headsets for hours, this model offers cushions made from synthetic leather that feel soft against the ears and a headband that distributes weight evenly to minimize fatigue. The reinforced joints and durable cable construction help the headset endure the rigors of daily use in busy environments, reducing downtime and replacement costs.

Ideal uses and environments

This headset is well suited to call centers, remote workspaces, and training environments where clear communication and comfort are essential. It supports professionals who need to stay connected throughout the day, providing reliable audio quality and easy access to Microsoft Teams features. Its durable design also makes it a strong choice for IT teams managing large fleets of headsets.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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