Poly 8H981AA
APC-82 Electronic Hook Switch Cable
Poly APC-82 Electronic Hook Switch Cable is backordered and will ship as soon as it is back in stock.
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Highlights:
Highlights:
Every order includes:
Every order includes:
- Fast and secure shipping
- Free 30-days returns
- Manufacturer warranty
- Lifetime customer support
Description
Description
Overview
The Poly 8H981AA is an electronic hook switch cable designed to connect a compatible Poly headset directly to a supported desk phone, enabling call control through the headset button. This cable replaces the traditional handset lifter, allowing users to answer or end calls with a single tap, which helps maintain focus on tasks like note-taking or typing. Its plug-and-play design works seamlessly with many Cisco desk phones and select models from other manufacturers, making it a practical addition to busy offices and home workspaces alike.
Key features
- Enables direct call answer and end control from the headset, eliminating the need to lift the handset
- Reduces desk clutter by removing the mechanical handset lifter and its associated clicking noise
- Compatible with a wide range of Cisco desk phones and certain other phone models that share the same wiring scheme
- Includes an RJ11 plug for the phone’s hook switch port and a combined RJ45 plus 3.5 mm connector for the Poly headset
- Simple installation with no software downloads or external power required, allowing quick setup in minutes
- Black finish designed to blend discreetly with modern office equipment and environments
Key specs
- Connection type: RJ11 plug to phone hook switch port
- Headset interface: Combined RJ45 and 3.5 mm plug
- Compatibility: Verified with many Cisco desk phones and select other models
- Installation: Plug and play, no additional software or power needed
- Color: Black
Connectivity and compatibility
This cable bridges your Poly headset and desk phone by connecting the phone’s hook switch port via an RJ11 plug, while the headset side uses a combined RJ45 and 3.5 mm connector. It supports many Cisco desk phones, which are common in professional environments, and also works with certain other phone models that follow the same wiring standards. This ensures broad compatibility for various office setups without requiring extra adapters or complex configurations.
Installation and setup
Setting up the Poly 8H981AA is straightforward and fast. Simply plug the RJ11 connector into the phone’s hook switch port and connect the RJ45 and 3.5 mm plug to your Poly headset. After adjusting any necessary phone settings, the headset’s call control buttons become fully functional. This process requires no software installation or external power, making it ideal for users who need a hassle-free solution to streamline their call handling.
Ideal uses and environments
The electronic hook switch cable is well suited to environments where quick and efficient call management is essential. It fits naturally in reception areas, sales floors, customer support centers, and home offices where users benefit from hands-free call control. By eliminating the mechanical handset lifter, it also helps maintain a quieter and more professional workspace, which is valuable in shared or open office settings.
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Shipping and delivery
Shipping and delivery
Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.
Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.
Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.
Returns and refunds
Returns and refunds
Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.
Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.
After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.
Product warranty
Product warranty
We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.
If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.
Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.
