Poly 85S09AA

Overview

The Poly 85S09AA is a Y-training cable designed for EncorePro headsets that enables a trainer and trainee to share the same call seamlessly. It allows supervisors to listen in and provide real-time coaching without complicated setups, making it a practical tool for call centers, technical support teams, and customer service training environments. The cable features a red toggle switch to select the active microphone, ensuring smooth transitions during conversations.

Key features

• Connects two headsets to a single adapter for hands-on training and supervision during live calls
• Red toggle switch allows quick and easy selection of the active microphone between trainer and trainee
• Compatible with Poly headsets using the 6-pin Quick Disconnect, including EncorePro models
• Locking connector prevents accidental disconnections, maintaining call quality and agent mobility
• Compact cable length of about 8 inches keeps workspaces organized and clutter-free
• Lightweight design at approximately 1.84 ounces reduces strain on headset connections
• Ideal for environments where live coaching and quality assurance are essential, such as call centers and help desks

Key specs

• Cable type: Y-training cable with quick disconnect lock
• Connector: Poly 6-pin Quick Disconnect with locking mechanism
• Cable length: Approximately 8 inches
• Weight: Approximately 1.84 ounces
• Compatibility: Poly EncorePro headsets and other models with 6-pin Quick Disconnect

Connectivity and compatibility

This cable is specifically designed to work with Poly EncorePro headsets and other compatible models that use the 6-pin Quick Disconnect connection. The locking mechanism ensures a secure fit, preventing accidental unplugging during busy shifts. It integrates easily into existing headset setups without requiring additional adapters or software.

Ideal uses and environments

The 85S09AA cable is well suited to call centers, customer service training rooms, and technical support teams where live coaching and supervision improve agent performance. It supports onboarding new hires, conducting quality assurance sessions, and providing immediate feedback during calls. Its compact and lightweight design makes it easy to carry between workstations or include in a mobile training kit.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

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After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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