Poly 214013-01

Overview

The Poly 214013-01 is a USB-C corded headset designed for professionals who spend long hours on calls and virtual meetings. It connects directly to computers or compatible mobile devices via a single USB-C cable, eliminating the need for batteries or wireless pairing. With speakers featuring 32 ohm impedance, it delivers clear voice reproduction, making it suitable for conversations, webinars, and streaming media in busy office or home workspaces.

Key features

• USB-C wired connection ensures a stable and straightforward setup without the need for charging or pairing.
• Stereo, over-the-head design provides audio to both ears, helping users stay focused by reducing background distractions.
• Adjustable headband and padded ear cushions offer comfort during extended use, ideal for long work sessions.
• Plug-and-play compatibility with most operating systems allows immediate use without driver installation or training.
• Integration with Plantronics Hub enables user-level customization for personalized audio settings.
• Manager Pro support allows IT administrators to manage firmware updates, monitor inventory, and maintain audio standards across multiple devices.
• Two-year manufacturer warranty covers daily wear and ensures long-term reliability.

Key specs

• Connection type: USB-C wired
• Speaker impedance: 32 ohms
• Form factor: Stereo, over-the-head
• Compatibility: PCs and compatible mobile devices with USB-C ports
• Warranty: Two years from manufacturer

Connectivity and compatibility

This headset connects via a single USB-C cable, making it compatible with a wide range of modern computers and mobile devices that support USB-C audio. The plug-and-play design means it is recognized immediately by most operating systems, requiring no additional drivers or software to start using it right away.

Performance and reliability

The Blackwire 3320 delivers consistent, clear audio through speakers with 32 ohm impedance, which balances sound clarity and comfort for extended listening. Its wired connection ensures a stable signal without interruptions common in wireless devices. The headset’s durable build and two-year warranty provide confidence for daily professional use.

Ideal uses and environments

This headset fits well in office environments, home workspaces, and shared hot-desk setups where reliable, clear communication is essential. It is a strong choice for call center agents, remote workers, and professionals who rely on unified communications platforms and need a headset that integrates easily with IT management tools.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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