Poly 203444-01
EncorePro HW525 USB Binaural On-Ear Headset
Poly EncorePro HW525 USB Binaural On-Ear Headset is backordered and will ship as soon as it is back in stock.
Highlights:
Highlights:
Every order includes:
Every order includes:
- Fast and secure shipping
- Free 30-days returns
- Manufacturer warranty
- Lifetime customer support
Poly EncorePro HW525 USB Binaural On-Ear Headset is backordered and will ship as soon as it is back in stock.
Description
Description
Overview
The Poly 203444-01 is a binaural on-ear headset designed for professionals who spend extended hours on calls or video meetings. It connects via USB to Windows or macOS computers, delivering stereo wideband audio up to 6,800 Hz for natural voice clarity. Its lightweight design and durable construction make it suitable for busy office environments, contact centers, or home workspaces.
Key features
- USB connection enables quick and reliable pairing with both PC and Mac systems, minimizing setup time.
- Flexible boom microphone with noise-canceling technology and visual plus tactile guides ensures precise voice pickup while reducing background noise.
- SoundGuard technology protects hearing by limiting exposure to sudden loud sounds and maintaining safe audio levels throughout the day.
- Durable build with aircraft grade aluminum joints and laser welded parts provides long-lasting performance under frequent use.
- Inline control module allows easy call management, microphone muting, and volume adjustment without interrupting workflow.
Key specs
- Audio frequency response: wideband up to 6,800 Hz
- Connection type: USB
- Microphone: noise-canceling with flexible boom arm
- Compatibility: Windows and macOS computers
- Build materials: aircraft grade aluminum joints, laser welded components
- Controls: inline module for call answer/end, mute, and volume
Connectivity and compatibility
This headset connects directly to your computer via USB, ensuring broad compatibility with most softphone and collaboration applications. It works seamlessly with both Windows and macOS platforms, making it a versatile choice for various professional environments.
Comfort and durability for long use
Designed for all-day wear, the headset is lightweight yet reinforced with robust materials to withstand daily use. The binaural on-ear design keeps both ears covered for immersive stereo sound, while the adjustable headband and flexible microphone arm provide a comfortable and personalized fit.
Ideal uses and environments
This headset is well suited to office workers, contact center agents, and remote professionals who require clear communication and hearing protection during long periods of calls. Its noise-canceling microphone and hearing safety features help maintain focus and reduce fatigue in busy or noisy settings.
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Shipping and delivery
Shipping and delivery
Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.
Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.
Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.
Returns and refunds
Returns and refunds
Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.
Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.
After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.
Product warranty
Product warranty
We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.
If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.
Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

