Poly 85R23AA

Overview

The Poly 85R23AA is a replacement ear cushion set designed for the EncorePro HW530 and HW540 headsets, providing a comfortable and durable upgrade to worn padding. These cushions feature a soft faux leather surface that balances comfort and resilience, making them suitable for long shifts in busy contact centers or quiet home offices. Measuring 1.18 by 1.18 by 0.2 inches, they add minimal weight, ensuring consistent comfort throughout the day.

Key features

• Exact fit for Poly EncorePro HW530 and HW540 headsets, ensuring seamless compatibility
• Faux leather surface offers a soft feel against the ear while resisting daily wear and tear
• Lightweight design with compact dimensions that do not add bulk or discomfort
• Slip-on installation allows quick and tool-free replacement during short breaks
• Maintains a professional and understated look suitable for office and remote work environments

Key specs

• Compatibility: Poly EncorePro HW530 and HW540 headsets
• Material: Faux leather ear cushions
• Dimensions: 1.18 x 1.18 x 0.2 inches (length x width x thickness)
• Weight: Adds virtually no extra weight to the headset

Installation and maintenance

Replacing the ear cushions is straightforward thanks to the slip-on design that stretches gently over the ear speaker housing. This allows users to refresh their headset padding quickly without needing tools or a lengthy maintenance window. Keeping spare cushions on hand helps maintain both comfort and audio quality by swapping out cushions as soon as they show signs of wear such as flattening or peeling.

Ideal uses and environments

These cushions are well suited for professionals who wear their EncorePro headsets for extended periods, such as contact center agents, remote workers, and office staff. Their durable yet soft faux leather surface supports comfort during long calls while preserving a neat and professional appearance in any work setting.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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