Brother DR500

Overview

The Brother DR500 is a replacement drum unit designed for select Brother laser printers, including models like the HL-1650, HL-1670N, HL-1850, and HL-1870N. It serves as a critical component that transfers toner to paper, ensuring sharp and consistent print quality. With a page yield of up to 20,000 pages, this drum unit supports high-volume printing environments by reducing the frequency of replacements and minimizing downtime.

Key features

• High page yield of up to 20,000 pages, allowing longer print runs without interruption
• Compatible with multiple Brother laser printer models, making it versatile for office use
• Easy drop-in installation that requires no technical expertise, supported by automatic replacement alerts
• Maintains consistent toner transfer for clear, sharp documents from the first to the last page
• Durable construction that protects internal printer components and helps extend the printer’s overall lifespan

Key specs

• Page yield: up to 20,000 pages
• Compatible printer models: Brother HL-1650, HL-1670N, HL-1850, HL-1870N, and others
• Physical dimensions: 4.7 x 7.8 x 14 inches
• Weight: 1.8 pounds

Installation and setup

Installing the DR500 drum unit is straightforward and can be completed in just a few minutes. The printer’s internal counter monitors drum life and notifies users when replacement is needed, making maintenance simple even for those without technical experience. This ease of setup helps keep your printing workflow smooth and efficient.

Ideal uses and environments

This drum unit is well suited to busy office settings, classrooms, and small businesses that require reliable, high-volume printing. It supports printing large reports, invoices, and educational materials with minimal interruptions, helping teams stay productive and reduce overall printing costs.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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