Poly 85R27AA

Overview

The Poly 85R27AA is a pair of leatherette ear cushions designed to replace worn pads on the Poly EncorePro HW291N and HW301N headsets. These cushions restore the headset’s original comfort and fit, measuring 7 inches in height, 4.8 inches in width, and 0.5 inches in thickness to maintain a balanced and streamlined feel. Their leatherette surface distributes pressure evenly and allows airflow, helping to reduce discomfort during long calls in busy contact centers, customer service desks, or home offices.

Key features

• Leatherette material that remains smooth and resists cracking for long-lasting comfort
• Breathable surface that prevents hot spots and reduces ear fatigue during extended use
• Soft and secure fit that maintains the headset’s original feel without adding bulk
• Easy installation by stretching the cushions over earcups and clicking them into place
• Sold as a set of two, providing an immediate replacement and a spare for future use

Key specs

• Compatibility: Poly EncorePro HW291N and HW301N headsets
• Material: Durable leatherette
• Dimensions per cushion: 7 inches height, 4.8 inches width, 0.5 inches thickness
• Package contents: Two ear cushions

Installation and setup

Replacing your headset’s ear cushions is straightforward and requires no tools. Simply stretch each cushion over the earcup and press until it clicks securely into place. This quick process minimizes downtime and ensures your headset feels fresh and comfortable again in moments.

Ideal uses and environments

These cushions are well suited for professionals who spend long hours on calls, such as contact center agents, customer service representatives, and remote workers. The breathable leatherette surface helps maintain comfort during extended shifts or lengthy meetings, making it easier to stay focused and engaged throughout the day.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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