Poly 85Q36AA

Overview

The Poly 85Q36AA is a set of leatherette ear cushions designed specifically for the EncorePro HW510 and HW520 headsets. These cushions restore the soft feel and secure fit that make extended calls more comfortable, helping to reduce ear fatigue during long shifts or remote meetings. With a smooth leatherette surface that resists wear, they maintain a professional look while enhancing comfort and hygiene.

Key features

• Leatherette surface that provides a soft and comfortable feel against the skin for extended use
• Durable material that resists everyday wear, keeping the headset looking polished over time
• Includes two replacement cushions for a full refresh or spare set
• Black finish matches the original headset design to maintain a consistent professional appearance
• Easy and quick installation minimizes downtime, allowing fast replacement between shifts or calls

Key specs

• Compatibility: Poly EncorePro HW510 and HW520 headsets
• Material: Leatherette surface for comfort and durability
• Package contents: Two ear cushions
• Color: Black

Ideal uses and environments

These ear cushions are well suited for contact center agents, remote workers, educators, and anyone who relies on the EncorePro HW510 or HW520 headsets for daily communication. They help maintain comfort during long calls and support hygiene by allowing easy replacement of worn cushions. This makes them a practical choice for busy environments where headset performance and user comfort are essential.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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