Poly 85R01AA

Overview

The Poly 85R01AA is an APV-63 electronic hook switch designed to connect Avaya desk phones with compatible Plantronics headsets, allowing users to answer or end calls directly from the headset. This device eliminates the need to lift the handset, enabling greater mobility and multitasking during calls. Its compact design fits neatly into any workspace, making it a practical addition for busy office environments.

Key features

• Enables seamless call control from the headset, improving efficiency and freeing hands for other tasks
• Compatible with Plantronics Savi 700 family, MDA200 audio processor, and CS500 Series headsets, ensuring broad usability
• Simple installation with a direct cable connection, removing the need for mechanical lifters and reducing desk clutter
• Compact and lightweight housing that integrates unobtrusively into workstations
• TAA compliance meets government and public-sector procurement standards, supporting organizational requirements

Key specs

• Compatibility: Avaya desk phones with Plantronics Savi 700, MDA200, and CS500 Series headsets
• Connection type: Direct cable plug-in between phone and headset base
• Design: Small black housing for discreet placement
• Compliance: TAA compliant for government purchasing

Installation and setup

Setting up the APV-63 electronic hook switch is straightforward and requires no special tools. The cable connects directly between the Avaya phone and the Plantronics headset base, eliminating the complexity of mechanical lifters. This quick installation process helps maintain a clean and organized workspace while ensuring reliable call control.

Ideal uses and environments

This switch is well suited for customer service agents managing multiple calls, office professionals who value a tidy desk, and any users who need to stay mobile during conversations. It fits naturally into environments where Avaya phones and Plantronics headsets are standard, enhancing productivity by simplifying call handling.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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