Canon 4839C002
CR-N500 Professional 4K NDI PTZ Camera with 15x Zoom (Titanium White)
Canon CR-N500 Professional 4K NDI PTZ Camera with 15x Zoom (Titanium White) is backordered and will ship as soon as it is back in stock.
Highlights:
Highlights:
Every order includes:
Every order includes:
- Fast and secure shipping
- Free 30-days returns
- Manufacturer warranty
- Lifetime customer support
Canon CR-N500 Professional 4K NDI PTZ Camera with 15x Zoom (Titanium White) is backordered and will ship as soon as it is back in stock.
Description
Description
Overview
The Canon 4839C002 is a professional 4K PTZ camera designed to capture high-quality video with a 1-inch CMOS sensor that excels in low-light conditions. Its 15x optical zoom covers a wide focal range from 25.5 to 382.5mm, allowing detailed close-ups without losing clarity. This camera is well suited for live events, broadcasts, and studio productions where precise control and image quality are essential.
Equipped with Canon’s Dual Pixel autofocus and face tracking, it maintains sharp focus on subjects even during dynamic movements. The camera supports Canon Log 3 and Wide DR Gamma for consistent color grading across multiple cameras, making it a strong choice for professional multi-camera setups.
Key features
- Dual Pixel autofocus with face tracking ensures fast and accurate focus on moving subjects.
- Built-in ND filters with three levels help control exposure in bright environments without affecting image quality.
- NDI HX output is available without requiring an additional license, simplifying integration into networked video workflows.
- Remote operation via IP, Wi-Fi, RS-422, or Canon’s dedicated app offers flexible control options for solo operators or small crews.
- PoE+ support through LAN reduces cable clutter and streamlines installation in professional setups.
- Variable pan and tilt speeds up to 100 degrees per second allow smooth and dynamic camera movements.
- Dual XLR and 3.5mm mic inputs provide professional audio connectivity for high-quality sound capture.
- Compatibility with Canon’s free control software and the RC-IP100 controller enables efficient management of multiple cameras.
Key specs
- Sensor: 1-inch CMOS
- Optical zoom: 15x (25.5 to 382.5mm focal length)
- Video resolution: 4K UHD
- Autofocus: Dual Pixel with face tracking
- ND filters: 3 levels built-in
- Outputs: HDMI, 3G-SDI, RJ45 (NDI HX)
- Audio inputs: Dual XLR and 3.5mm mic
- Control interfaces: IP, Wi-Fi, RS-422, IR
- Pan/tilt speed: up to 100° per second
- Power: PoE+ support via LAN
Connectivity and compatibility
This camera offers a range of output and control options to fit into diverse professional environments. The HDMI and 3G-SDI outputs provide reliable video connections for broadcast and recording equipment, while the RJ45 port supports NDI HX streaming over IP networks without extra licensing. Control can be managed remotely through IP, Wi-Fi, RS-422, or infrared, giving operators multiple ways to integrate the camera into existing workflows.
- HDMI and 3G-SDI outputs for high-quality video transmission
- RJ45 port with NDI HX support for networked video streaming
- Remote control via IP, Wi-Fi, RS-422, and IR for flexible operation
- Dual XLR and 3.5mm inputs for professional audio sources
Performance and reliability
The camera’s 1-inch CMOS sensor delivers sharp and detailed 4K images, even in challenging lighting. Canon’s Dual Pixel autofocus technology ensures quick and precise focusing, which is critical for live events and fast-moving subjects. The built-in ND filters allow for smooth exposure adjustments in bright conditions, maintaining image quality without the need for external accessories. Its robust pan and tilt mechanism supports speeds up to 100 degrees per second, enabling fluid and responsive camera movements.
Ideal uses and environments
This PTZ camera is well suited for live event production, broadcast studios, houses of worship, and corporate environments where high-resolution video and flexible control are required. Its remote operation capabilities and network integration make it a strong choice for setups with limited on-site personnel or multi-camera configurations. The camera’s audio inputs and professional video outputs also support high-quality streaming and recording applications.
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Shipping and delivery
Shipping and delivery
Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.
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Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.
Returns and refunds
Returns and refunds
Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.
Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.
After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.
Product warranty
Product warranty
We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.
If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.
Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.





