JBL JBLQ360XWLBLKGRNAM

Overview

The JBL JBLQ360XWLBLKGRNAM is a wireless over-ear gaming headset designed to deliver immersive sound and comfort for serious gamers. It connects to Xbox consoles via a 2.4 GHz USB dongle and switches seamlessly to Bluetooth 5.2 for mobile devices and other consoles. Equipped with 40 mm drivers featuring JBL QuantumSOUND technology, it provides clear audio detail and spatial awareness, enhancing both casual play and competitive gaming sessions.

Key features

• Wireless 2.4 GHz connection through the included USB-A dongle ensures lag-free audio on Xbox and other USB-equipped devices.
• Bluetooth 5.2 support allows easy switching to phones, tablets, and additional consoles for versatile use.
• 40 mm drivers with JBL QuantumSOUND emphasize in-game details like footsteps and explosions for a more immersive experience.
• Detachable boom microphone with directional pickup focuses on your voice for clear team communication.
• Memory foam ear cushions wrapped in soft PU material provide comfort during long gaming sessions without excessive pressure.
• On-ear controls let you adjust game and chat audio balance instantly without interrupting gameplay.
• Compatible with Xbox, PlayStation, Nintendo Switch, PC, and Mac, making it a flexible choice across platforms.
• Supports Windows Sonic Surround Sound on compatible systems for enhanced spatial audio and directional cues.
• Quick-charge feature delivers about one hour of playtime after just five minutes of charging via USB-C.
• JBL QuantumENGINE software on PC offers customizable sound and microphone settings for a tailored audio experience.

Key specs

• Driver size: 40 mm
• Wireless connection: 2.4 GHz USB dongle and Bluetooth 5.2
• Battery life: up to 22 hours on 2.4 GHz wireless, up to 26 hours on Bluetooth
• Charging port: USB-C with quick-charge support
• Microphone: detachable boom mic with directional pickup
• Compatibility: Xbox, PlayStation, Nintendo Switch, PC, Mac

Connectivity and compatibility

This headset offers flexible connectivity options to suit various gaming setups. The included 2.4 GHz USB dongle provides a stable, low-latency connection for Xbox and other USB-enabled devices, while Bluetooth 5.2 allows wireless pairing with mobile devices and additional consoles. Its broad compatibility ensures it fits well in multi-platform environments, whether you’re gaming on a console, PC, or mobile device.

• 2.4 GHz USB-A dongle for Xbox and USB devices
• Bluetooth 5.2 for phones, tablets, and other consoles
• Works with Windows Sonic Surround Sound on compatible Xbox and PC systems

Comfort and usability

Designed for extended gaming sessions, the headset features memory foam ear cushions wrapped in soft PU material that create a comfortable seal without applying too much pressure. On-ear controls allow quick adjustments to game and chat audio levels, so you can maintain focus without pausing your game. The detachable boom mic adds convenience by letting you remove it when not needed, keeping the headset versatile for different uses.

Who this headset is for

This model suits gamers who demand clear, detailed sound and flexible connectivity across multiple devices. It works well for competitive Xbox players needing low-latency wireless audio, mobile gamers who switch between devices, and anyone who values comfort during long play sessions. Its compatibility with various platforms and customizable sound settings make it a strong choice for players who want consistent performance whether at home or on the go.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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