Microsoft ZDW-00001

Overview

The Microsoft ZDW-00001 is a versatile 13-inch multi-touch Surface Pro 10 designed for business users who need both the power of a laptop and the flexibility of a tablet. Featuring a PixelSense Flow display with a sharp 2880 × 1920 resolution and a smooth 120 Hz refresh rate, it delivers clear visuals for documents, creative work, and video playback. Powered by an Intel Core Ultra 7 165U processor and 16 GB of LPDDR5x memory, this device handles multitasking and demanding applications with ease, while its 512 GB removable SSD offers fast storage and easy upgrades.

Key features

• PixelSense Flow touchscreen that provides sharp images and smooth scrolling with a 120 Hz refresh rate
• Intel Core Ultra 7 165U processor with AI acceleration to speed up content creation and data analysis
• 16 GB LPDDR5x memory ensuring responsive performance across multiple apps and browser tabs
• Removable 512 GB PCIe 4.0 SSD for quick access to files and simplified device lifecycle management
• Wi-Fi 6E and Bluetooth 5.3 support for stable wireless connections to networks and accessories
• Dual Thunderbolt 4 ports enabling high-speed data transfer and connection to external monitors
• 10.5 MP rear camera capable of 4K video recording for professional-quality site walkthroughs and training
• 1080p front camera delivering clear video calls for remote meetings and collaboration
• Windows Hello facial recognition for instant, secure sign-in and hardware TPM encryption to protect sensitive data
• Up to 19 hours of battery life with fast charging, allowing all-day use without frequent recharging
• Kickstand adjustable up to 165 degrees to support comfortable typing, drawing, or viewing angles
• Compatibility with Surface Slim Pen, Surface Pro Keyboard, Surface Power Dock, and other accessories for enhanced productivity

Key specs

• Display: 13-inch PixelSense Flow touchscreen, 2880 × 1920 resolution, 120 Hz refresh rate
• Processor: Intel Core Ultra 7 165U with AI acceleration
• Memory: 16 GB LPDDR5x
• Storage: 512 GB removable PCIe 4.0 SSD
• Wireless: Wi-Fi 6E, Bluetooth 5.3
• Ports: Two Thunderbolt 4
• Rear camera: 10.5 MP with 4K video capture
• Front camera: 1080p
• Security: Windows Hello facial recognition, hardware TPM encryption
• Battery life: Up to 19 hours with fast charging
• Kickstand: Adjustable up to 165 degrees

Connectivity and compatibility

This Surface Pro 10 model offers robust connectivity options to keep you productive in various environments. The inclusion of Wi-Fi 6E ensures faster and more reliable wireless internet access, while Bluetooth 5.3 supports seamless pairing with peripherals like keyboards, mice, and headphones. Dual Thunderbolt 4 ports provide versatile connections for external displays, high-speed storage devices, and docking stations, expanding your workspace effortlessly.

• Wi-Fi 6E for enhanced wireless network performance
• Bluetooth 5.3 for stable connections to accessories
• Two Thunderbolt 4 ports supporting data transfer and external monitors
• Compatible with Surface Slim Pen and Surface Pro Keyboard for flexible input options
• Works with Surface Power Dock to expand connectivity and charging capabilities

Performance and reliability

The combination of the Intel Core Ultra 7 165U processor and 16 GB of LPDDR5x memory ensures smooth multitasking and quick response times, even when handling large files or running multiple applications simultaneously. The removable PCIe 4.0 SSD not only provides fast storage access but also allows IT departments to manage device upgrades or replacements efficiently. Security features like Windows Hello and hardware TPM encryption protect your data without compromising convenience.

Ideal uses and environments

This device suits professionals who require a flexible tool for both office and mobile work. Consultants can draft and review proposals while traveling, educators can annotate presentations during lessons, and creatives can sketch or edit projects on-site. Its long battery life and fast charging make it reliable for full workdays without needing constant access to power outlets. The adjustable kickstand and touchscreen support comfortable use in various settings, from desks to airplane trays.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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