Samsung NP964QHA-KG1US

Overview

The Samsung NP964QHA-KG1US is a Galaxy Book5 Pro 360 that combines a full-size laptop and a touch-first tablet in one versatile 16-inch device. It features a bright AMOLED touchscreen with a resolution of 2880 x 1800, perfect for detailed visuals and creative work. Powered by an Intel Core Ultra 7 256V processor with eight cores and 16 GB of LPDDR5X memory, it delivers smooth multitasking and fast performance. The 512 GB NVMe solid-state drive ensures quick startup and silent operation, while the 360-degree hinge allows seamless switching between laptop, tent, stand, and tablet modes to suit different tasks and environments.

Key features

• 360-degree hinge design that lets you switch easily between laptop, tent, stand, and tablet modes for flexible use in presentations, note-taking, or media consumption
• 16-inch AMOLED touchscreen with S Pen support, enabling precise drawing, sketching, and navigation directly on the display
• Intel Core Ultra 7 256V processor with built-in AI NPU to accelerate tasks like video call background blur and on-device transcription, improving overall efficiency
• Intel Arc Graphics 140V with 8 GB dedicated video memory for smooth photo editing, light 3D modeling, and casual gaming
• Two Thunderbolt 4 ports for high-speed data transfer and support for multiple external displays, plus USB-A 3.2 Gen 2 and HDMI 2.1 for broad connectivity options
• Wi-Fi 7 and Bluetooth 5.4 wireless standards to ensure fast network connections and reliable pairing with peripherals
• Lightweight design at 3.73 pounds, making it easy to carry for students, remote professionals, and creatives on the go
• Windows 11 Pro operating system that provides enhanced security and productivity features for professional use

Key specs

• Processor: Intel Core Ultra 7 256V, 8 cores
• Memory: 16 GB LPDDR5X
• Storage: 512 GB NVMe SSD
• Display: 16-inch AMOLED touchscreen, 2880 x 1800 resolution
• Graphics: Intel Arc Graphics 140V with 8 GB dedicated video memory
• Ports: 2 x Thunderbolt 4, 1 x USB-A 3.2 Gen 2, 1 x HDMI 2.1, microSD card slot
• Wireless: Wi-Fi 7, Bluetooth 5.4
• Operating system: Windows 11 Pro
• Weight: 3.73 pounds

Connectivity and compatibility

This laptop offers a comprehensive set of ports and wireless options to connect with a wide range of devices. The two Thunderbolt 4 ports support fast data transfer and multiple external displays, ideal for expanding your workspace or connecting to high-speed storage. USB-A 3.2 Gen 2 ensures compatibility with older peripherals, while HDMI 2.1 allows connection to modern monitors and projectors. The microSD slot provides quick access to photos and files from cameras or other devices. Wi-Fi 7 delivers the latest in wireless speed and reliability, and Bluetooth 5.4 pairs effortlessly with accessories like earbuds, mice, and keyboards.

Designed for modern professionals and creatives

The Galaxy Book5 Pro 360 fits well in the workflows of students, remote workers, and creative professionals who need a device that adapts to different tasks. Its touchscreen and S Pen support make it suitable for sketching, annotating, and interactive presentations. The powerful processor and ample memory handle demanding applications and multitasking without lag. Its lightweight and flexible design means it can be used comfortably in various settings, from home offices to classrooms and on the move.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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