Cisco MR20-HW

Overview

The Cisco MR20-HW is a cloud-managed dual-band Wi-Fi 5 access point designed to deliver reliable wireless connectivity in environments such as cafés, retail shops, small offices, and branch classrooms. It supports 802.11ac Wave 2 with MU-MIMO technology, enabling simultaneous connections for multiple devices without delays. With a combined throughput of up to 1.3 Gbps across the 2.4 GHz and 5 GHz bands, it provides sufficient bandwidth for streaming, point-of-sale operations, and file backups.

Key features

• Wi-Fi 5 with MU-MIMO technology allows efficient handling of multiple devices at once, reducing wait times and improving user experience.
• Cloud-based management through the Meraki dashboard enables easy configuration, monitoring, and automatic firmware updates from any web browser.
• Enterprise-grade security protocols including AES encryption and WPA/WPA2 support protect your network and data.
• Single Gigabit Ethernet port with PoE+ support simplifies installation by combining power and data over one cable.
• Internal antennas with 5.3 dBi to 5.6 dBi gain provide balanced coverage suitable for wall or ceiling mounting.
• Network-wide policies can be applied quickly to separate guest and internal traffic or enforce content filtering.
• 24/7 cloud monitoring sends alerts for cable disconnections or radio interference, helping maintain network uptime.

Key specs

• Wireless standard: 802.11ac Wave 2 (Wi-Fi 5)
• Maximum aggregate throughput: 1.3 Gbps (400 Mbps on 2.4 GHz, 866 Mbps on 5 GHz)
• Radio bands: Dual-band 2.4 GHz and 5 GHz
• Ethernet port: Single RJ45 Gigabit Ethernet with PoE+ input
• Antenna gain: 5.3 dBi to 5.6 dBi internal antennas
• Security: AES encryption, WPA, WPA2

Connectivity and compatibility

This access point connects via a single Gigabit Ethernet port that supports Power over Ethernet Plus (PoE+), allowing flexible placement without the need for separate power outlets. It works seamlessly with a wide range of Wi-Fi 5 compatible devices including smartphones, laptops, tablets, and point-of-sale systems. The cloud management platform supports easy integration into existing Cisco Meraki networks and simplifies network-wide policy enforcement.

Installation and setup

Installation is straightforward and requires only basic tools. The unit can be mounted on a wall or ceiling using the included hardware. Once connected to power and network via the PoE+ cable, the device is claimed and configured through the Meraki cloud dashboard. This setup process minimizes downtime and allows administrators to manage the network remotely with real-time monitoring and alerts.

Ideal uses and environments

The MR20-HW fits well in small to medium-sized environments where reliable, high-speed Wi-Fi is essential. It supports multiple users simultaneously, making it suitable for cafés, retail stores, small offices, and educational branch locations. Its cloud management and security features also make it a strong choice for businesses that require easy network oversight and robust protection without complex on-site IT resources.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

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After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

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If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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