Planar 997-5971-01

Overview

The Planar 997-5971-01 is a 19-inch LCD monitor designed specifically for point of sale (POS) environments and specialty applications such as retail kiosks, hospital check-in desks, and government service counters. It features a 5:4 aspect ratio with a native resolution of 1280 x 1024, delivering clear and correctly proportioned images. The screen refreshes at 75 Hz and offers a 5 ms response time, ensuring smooth display of scrolling receipts and on-screen keypads. Its five-wire resistive touch technology supports single touch input from fingers, gloves, or stylus, making it versatile for various professional settings.

Key features

• Five-wire resistive touch technology that registers input from bare fingers, gloved hands, or styluses, supporting hygienic and industrial environments.
• Multiple video inputs including HDMI, DisplayPort, and VGA to connect easily with both modern and legacy systems without needing adapters.
• Integrated stereo speakers with 1 watt per channel output, suitable for audible alerts or short instructional videos.
• Adjustable stand with tilt range from -5 to 90 degrees, allowing flexible positioning for customer interaction or operator use.
• 100 x 100 mm VESA mounting pattern for convenient wall or pole mounting when counter space is limited.
• Brightness levels optimized for typical store or office lighting, with 250 nits when touch is disabled and 200 nits when active, ensuring visibility without glare.

Key specs

• Display size: 19 inches
• Aspect ratio: 5:4
• Native resolution: 1280 x 1024 (SXGA)
• Refresh rate: 75 Hz
• Response time: 5 milliseconds
• Contrast ratio: 1000:1
• Brightness: 250 nits (touch off), 200 nits (touch on)
• Touch technology: Five-wire resistive single touch
• Video inputs: HDMI, DisplayPort, VGA
• Touch interface: USB Type-B
• Audio input: 3.5 mm jack
• Speakers: Integrated stereo, 1 watt per channel
• Mounting: 100 x 100 mm VESA pattern
• Stand tilt range: -5 to 90 degrees

Connectivity and compatibility

This monitor supports a wide range of connection options to fit into diverse setups. HDMI and DisplayPort inputs provide compatibility with modern computers and POS systems, while VGA ensures support for older devices without requiring adapters. The USB Type-B port handles touch data transmission, making it easy to integrate the touch functionality with your existing software. The 3.5 mm audio input connects to the built-in speakers, allowing for simple audio alerts or training playback without extra equipment.

Installation and setup

Setting up the Planar 997-5971-01 is straightforward thanks to its flexible stand and mounting options. The stand tilts from slightly downward to fully upright, enabling comfortable viewing angles for both customers and staff. When counter space is limited, the VESA mounting pattern allows for secure attachment to walls or poles, freeing up valuable workspace. This adaptability makes it a practical choice for busy retail or healthcare environments where space and ergonomics matter.

Ideal uses and environments

This monitor is well suited to environments where reliable touch input and clear display are essential. It works well in retail checkout stations where employees may wear gloves, medical intake areas requiring hygienic touch interaction, and industrial settings exposed to dust or debris. Its resolution and aspect ratio align with many POS software interfaces, ensuring buttons and text appear crisp and properly sized. The integrated speakers add value by supporting audible notifications without extra hardware. Overall, it is a strong choice for businesses looking to upgrade or build interactive customer-facing stations with dependable performance.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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