Jabra 14201-17

Overview

The Jabra 14201-17 is an electronic hook switch control adapter designed to connect Jabra wireless headsets with select Polycom SoundPoint IP phones. It enables users to manage calls remotely through their headset, eliminating the need to handle the phone handset. This adapter supports wireless mobility up to 300 feet, allowing users to stay connected while moving freely around the office or home workspace.

Key features

• Enables remote call control from the headset, including answering and ending calls, adjusting volume, and muting the microphone.
• Delivers incoming ring tones directly through the headset, ensuring you never miss a call while away from your desk.
• Supports wireless range of up to 300 feet in typical office environments, promoting freedom of movement during calls.
• Simple plug-and-play installation with automatic DHSG signaling conversion, requiring no additional software or configuration.
• Compact and lightweight design that minimizes desk clutter and integrates seamlessly into your workspace.
• Backed by a 1-year limited warranty for peace of mind and reliable performance.

Key specs

• Compatibility: Select Polycom SoundPoint IP phones
• Wireless range support: Up to 300 feet (typical office conditions)
• Signaling protocol: Automatic DHSG conversion
• Warranty: 1-year limited
• Connection type: Electronic hook switch adapter

Connectivity and compatibility

This adapter is specifically designed to link Jabra wireless headsets with compatible Polycom SoundPoint IP phones. It converts the DHSG signaling protocol used by Polycom phones into a format that Jabra headsets can interpret, ensuring seamless communication between devices. The plug-and-play design means it connects easily without requiring software installation or complex setup.

Ideal uses and environments

The Jabra 14201-17 is well suited for professionals who need hands-free call management while maintaining mobility. It fits naturally in busy office settings such as reception desks, customer service centers, and home offices where multitasking and movement are common. By allowing users to stay connected without being tethered to their phone, it supports productivity and reduces physical strain during long workdays.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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