Microsoft RI9-00001

Overview

The Microsoft RI9-00001 is a Surface Laptop 5 model designed for professionals who require a balance of performance and portability. It features a 15-inch PixelSense touchscreen with a sharp 2496 x 1664 resolution, providing ample workspace for multitasking, document editing, and creative tasks. Powered by a 12th Gen Intel Core i7-1265U processor and 16 GB of LPDDR5 memory, this laptop handles demanding applications smoothly while offering up to 17 hours of battery life to support extended work sessions without interruption.

Key features

• 15-inch PixelSense touchscreen that enhances interaction with apps through natural fingertip control and precise visuals
• 12th Gen Intel Core i7 processor with 10 cores to deliver responsive performance for multitasking and complex workloads
• 16 GB LPDDR5 RAM enabling smooth operation of multiple applications simultaneously without slowdowns
• 256 GB solid state drive that ensures fast boot times and quick access to files and software
• Up to 17 hours of battery life, allowing for all-day productivity during travel, meetings, or study sessions
• Dolby Atmos Omnisonic speakers that provide immersive sound quality for media playback and video calls
• Wi-Fi 6 and Bluetooth 5.1 support for stable wireless connections and easy pairing with peripherals
• Thunderbolt 4 port offering high-speed data transfer, support for external displays, and compatibility with docking stations
• Windows 11 Pro pre-installed, delivering advanced productivity tools and security features for business use
• Lightweight platinum-colored metal chassis weighing just 3.44 pounds, making it easy to carry between locations

Key specs

• Processor: 12th Gen Intel Core i7-1265U (10 cores)
• Memory: 16 GB LPDDR5 RAM
• Storage: 256 GB SSD
• Display: 15-inch PixelSense touchscreen, 2496 x 1664 resolution
• Battery life: Up to 17 hours
• Wireless: Wi-Fi 6, Bluetooth 5.1
• Ports: Thunderbolt 4
• Operating system: Windows 11 Pro
• Weight: 3.44 pounds
• Chassis: Platinum-colored metal

Connectivity and compatibility

This laptop supports the latest wireless standards with Wi-Fi 6 for fast and reliable internet connections even in crowded networks, and Bluetooth 5.1 for seamless pairing with accessories like headsets and mice. The Thunderbolt 4 port expands connectivity options by enabling high-speed data transfers, connection to external monitors, and compatibility with a variety of docking stations, making it a versatile choice for both office and remote work setups.

Ideal uses and environments

The Surface Laptop 5 fits well in professional environments where performance and portability are essential. It suits consultants who travel frequently, students working on data-intensive projects, and creators who need accurate color representation and responsive touch input. Its long battery life and lightweight design also make it a strong option for users who require a dependable device throughout a full day of meetings, classes, or creative sessions.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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