Synology BC500

Overview

The Synology BC500 is an outdoor network bullet camera designed to deliver high-resolution surveillance with 5 megapixel video at 2880 × 1620 resolution and 30 frames per second. It captures clear details such as faces and license plates, making it suitable for monitoring wide areas like driveways, storefronts, and parking lots. The camera’s infrared night vision extends up to 98 feet, ensuring consistent image quality even in complete darkness.

Its IP67-rated enclosure protects against rain, dust, and temperature extremes, allowing reliable operation in harsh outdoor environments. Power over Ethernet simplifies installation by combining power and data transmission into a single cable. Additional features like a built-in microphone and microSD card slot enhance its functionality for continuous and versatile surveillance needs.

Key features

• High-resolution 5 MP video capture provides detailed images for accurate identification and monitoring
• Wide 110-degree horizontal field of view covers large outdoor spaces with fewer cameras
• Infrared night vision up to 98 feet maintains visibility and detail in low-light or no-light conditions
• Durable IP67-rated enclosure ensures protection against weather, dust, and temperature fluctuations
• Power over Ethernet connection reduces cable clutter and simplifies setup by delivering power and data through one cable
• Built-in microphone captures one-way audio to record ambient sounds or voices near the camera
• MicroSD card slot supports up to 128 GB for local edge recording, providing backup if network connectivity is lost
• Smart detection technology differentiates people, vehicles, and intrusion zones to minimize false alerts
• Compatible with Synology Surveillance Station without requiring additional licenses, facilitating easy expansion
• Meets NDAA and TAA compliance standards, making it suitable for organizations with strict procurement requirements

Key specs

• Video resolution: 5 megapixels (2880 × 1620)
• Frame rate: 30 frames per second
• Field of view: 110 degrees horizontal
• Night vision range: up to 98 feet (infrared)
• Enclosure rating: IP67 (waterproof and dustproof)
• Power: Power over Ethernet (PoE)
• Audio: Built-in microphone (one-way audio)
• Storage: MicroSD card slot supporting up to 128 GB
• Compliance: NDAA and TAA certified

Connectivity and compatibility

The camera connects via Power over Ethernet, which combines power and data transmission into a single cable, simplifying installation and reducing the need for additional power adapters. It integrates seamlessly with Synology Surveillance Station software, allowing centralized management of multiple cameras without extra licensing fees. This makes it a practical choice for homes, small businesses, warehouses, and government facilities that require scalable and manageable security solutions.

Ideal uses and environments

Designed for outdoor surveillance, the BC500 performs well in environments exposed to weather and temperature changes thanks to its IP67-rated housing. Its wide field of view and high-resolution video make it effective for monitoring parking lots, storefronts, and large driveways. The smart detection features help security teams focus on relevant events by filtering out false alarms caused by environmental factors. This camera suits users who need reliable, detailed surveillance with straightforward installation and compliance with regulatory standards.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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