Jabra 14401-12

Overview

The Jabra 14401-12 is a genuine wireless phone headset designed as a replacement for the PRO 925 and PRO 935 systems. It offers seamless Bluetooth connectivity and NFC tap-to-pair functionality, allowing users to move freely around the office without being tethered to their desk phone. The on-ear mono design delivers clear audio, while the noise-focused boom microphone ensures your voice is heard clearly even in busy environments.

Key features

• Authentic replacement compatible with all versions of Jabra PRO 925 and PRO 935, including Dual Connectivity and Microsoft-optimized models
• Bluetooth wireless connection provides cable-free mobility for hands-free communication
• Near Field Communication (NFC) enables quick tap-to-pair setup with supported phones and base stations
• On-ear mono design offers comfort during extended calls without compromising audio clarity
• Noise-oriented boom microphone reduces background noise for sharp voice pickup
• Integrated volume controls allow easy adjustments during calls without accessing the phone or software
• Maintains original headset sensitivity of -30 dB for consistent audio performance
• Classic black finish matches existing PRO 900 series components for a cohesive look

Key specs

• Connectivity: Bluetooth wireless with NFC tap-to-pair
• Compatibility: Jabra PRO 925 and PRO 935 series bases, including Dual Connectivity and Microsoft-optimized editions
• Audio design: On-ear mono headset
• Microphone: Noise-oriented boom microphone with -30 dB sensitivity
• Controls: Built-in volume adjustment buttons
• Color: Black

Connectivity and compatibility

This replacement headset pairs effortlessly with your existing Jabra PRO 925 or PRO 935 base station, preserving your current setup and workflow. Bluetooth wireless technology ensures you stay connected without cables, while NFC support simplifies pairing when your phone or base station includes this feature. It works seamlessly with all versions of the PRO 900 series, so you can replace your headset without needing to upgrade other components.

Ideal uses and environments

Designed for professionals who spend long hours on calls, this headset is well suited to busy reception areas, call centers, and office environments where mobility and clear communication are essential. It allows users to walk around freely while maintaining high-quality audio, making it a strong choice for anyone who needs to multitask without interruption during phone conversations.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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