Bose 831262-0020

Overview

The Bose 831262-0020 is a QuietComfort true wireless in-ear headphone set designed to replace background noise with the sound you want to hear. It offers eleven levels of active noise cancellation, allowing you to adjust how much outside sound reaches your ears, whether you are commuting, working in an open office, or relaxing at home. With up to six hours of playback on a single charge and an additional twelve hours from the compact charging case, these earbuds keep up with your daily routine.

Key features

• Eleven-step active noise cancellation provides precise control over your listening environment, helping you focus or relax without distractions.
• Volume optimized Active EQ dynamically adjusts bass and treble to maintain balanced sound at any volume level, ensuring clear music and voice playback.
• StayHear Max silicone eartips in three sizes create a secure and comfortable fit that stays in place during long flights, workouts, or video calls.
• IPX4 rating protects against sweat and light rain, making these earbuds suitable for exercise and unpredictable weather conditions.
• Touch controls on each earbud allow easy management of play, pause, volume, and noise cancellation levels without reaching for your device.
• Bose Music app offers deeper customization options to tailor sound and controls to your preferences.
• Noise-rejecting microphones capture your voice clearly for calls and voice assistant commands, even in noisy environments.
• Bluetooth 5.1 ensures a stable wireless connection up to approximately thirty feet from your phone, tablet, or laptop.
• Supports AAC and SBC codecs for reliable streaming quality across most devices.
• Charging case supports USB-C wired charging and Qi wireless charging for convenient power top-ups.

Key specs

• Battery life: up to 6 hours per charge, plus 12 hours with charging case
• Active noise cancellation: 11 adjustable levels
• Wireless standard: Bluetooth 5.1
• Water resistance: IPX4 sweat and rain protection
• Charging interfaces: USB-C cable included, Qi wireless charging compatible
• Audio codecs supported: AAC, SBC
• Fit: StayHear Max silicone eartips in three sizes

Connectivity and compatibility

These earbuds connect seamlessly to a wide range of devices including smartphones, tablets, and laptops via Bluetooth 5.1. The support for AAC and SBC codecs ensures high-quality audio streaming on most platforms. The wireless range of about thirty feet gives you freedom to move without losing connection, making them well suited for both work and leisure.

Ideal uses and environments

These headphones are a strong choice for users who need effective noise cancellation in busy or noisy settings such as public transport, open offices, or home environments. Their IPX4 rating and secure fit also make them suitable for workouts and outdoor activities. Whether you are listening to music, taking calls, or using voice assistants, they provide clear sound and reliable performance throughout the day.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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