Samsung NP964XHA-KG2US

Overview

The Samsung NP964XHA-KG2US is a Galaxy Book5 Pro laptop that delivers a generous 16 inch touchscreen and strong performance in a body that weighs just 3.44 pounds. Its Intel Core Ultra 7 258V processor handles demanding tasks such as data analysis, photo retouching, and large presentations with ease, and the chip’s built-in AI engines accelerate compatible creative and collaboration software. The 32 GB of LPDDR5X memory supports smooth multitasking, while the 1 TB NVMe SSD offers fast boot times and ample storage. The 16 inch AMOLED display with 2880 x 1800 resolution and adaptive 120 Hz refresh rate ensures sharp visuals and fluid interaction.

Key features

• 16 inch AMOLED touchscreen that provides vivid colors and deep contrast for detailed images and text
• Adaptive 120 Hz refresh rate for smooth scrolling, drawing, and multi-touch gestures
• Intel Core Ultra 7 258V processor with integrated AI acceleration to speed up creative and productivity applications
• 32 GB of energy-efficient LPDDR5X memory soldered to the motherboard for low latency and reliable multitasking
• 1 TB NVMe M.2 solid state drive delivering fast data access and ample space for large files and applications
• Intel Arc 140V graphics with 16 GB shared VRAM for smooth playback of high-resolution content and light 3D tasks
• Comprehensive connectivity including two Thunderbolt 4 ports, HDMI 2.1, USB 3.2, and a microSD card slot for versatile device support
• Wi-Fi 7 and Bluetooth 5.4 for fast and stable wireless connections to networks and peripherals
• 1080p webcam paired with AI noise canceling microphones to ensure clear video calls and remote collaboration
• Fingerprint reader integrated into the power button and hardware TPM chip for enhanced security and quick logins
• Preinstalled Windows 11 Pro offering advanced security features and enterprise-level controls

Key specs

• Processor: Intel Core Ultra 7 258V
• Memory: 32 GB LPDDR5X (soldered)
• Storage: 1 TB NVMe M.2 SSD
• Display: 16 inch AMOLED touchscreen, 2880 x 1800 resolution
• Refresh rate: Adaptive 120 Hz
• Graphics: Intel Arc 140V with 16 GB shared VRAM
• Ports: 2x Thunderbolt 4, 1x HDMI 2.1, 1x USB 3.2, 1x microSD card slot
• Wireless: Wi-Fi 7, Bluetooth 5.4
• Webcam: 1080p with AI noise canceling microphones
• Weight: 3.44 pounds
• Operating system: Windows 11 Pro

Connectivity and compatibility

This laptop offers a versatile range of ports to connect to modern peripherals and external displays. The two Thunderbolt 4 ports support data transfer speeds up to 40 Gb/s and can drive high-resolution monitors or fast external storage devices. HDMI 2.1 allows easy connection to projectors or TVs for presentations or media playback. The USB 3.2 port supports a wide variety of existing accessories, while the microSD card slot simplifies transferring photos and videos from cameras. Wireless connectivity is future-proofed with Wi-Fi 7 and Bluetooth 5.4, ensuring fast and reliable connections to networks, headphones, and other devices.

Performance and reliability

The combination of the Intel Core Ultra 7 258V processor and 32 GB of LPDDR5X memory delivers a responsive experience even when running demanding software or multitasking heavily. The processor’s AI acceleration enhances compatible creative and collaboration tools, speeding up workflows. The 1 TB NVMe SSD ensures quick boot times and fast access to large files. Intel Arc graphics provide smooth playback of high-resolution videos and support light gaming or 3D tasks. The aluminum chassis offers durability while keeping the weight low for portability.

Ideal uses and environments

This Galaxy Book5 Pro model fits well in professional and creative environments where performance and portability matter. It suits consultants who travel frequently and need desktop-level power on the go, content creators working with high-resolution media, and graduate students handling complex projects. The bright and sharp AMOLED touchscreen supports detailed editing and presentations, while the advanced connectivity options keep you productive in offices, meeting rooms, or remote locations. Its security features also make it a strong choice for users who require data protection and secure access.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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