Logitech 991-000397

Overview

The Logitech 991-000397 is a complete hardware bundle designed to transform any meeting room into a reliable video conferencing space. It combines the RoomMate appliance, which acts as a dedicated computer for Logitech Rally or MeetUp camera systems, with the Tap IP touch controller featuring a 10.1-inch screen. This setup supports Microsoft Teams Rooms on Android, Zoom Rooms, and other compatible platforms, enabling users to start or join meetings quickly and manage calls with ease. The bundle also includes a mounting bracket for a clean and professional installation.

Key features

• Runs Microsoft Teams Rooms on Android, Zoom Rooms, and other supported conferencing services for versatile meeting options
• Works seamlessly with Logitech Rally and MeetUp camera systems to deliver high-quality audio and video without needing a separate PC
• Tap IP touchscreen features a 10.1-inch display with an anti-fingerprint coating and motion sensor that wakes the device automatically when people enter the room
• Power over Ethernet support allows a single cable to provide both power and network connectivity, simplifying installation and reducing cable clutter
• Compute Mount secures the RoomMate hardware behind displays or inside cabinets, keeping equipment out of sight and cables well managed for a tidy room appearance
• Remote device management through Logitech Sync, Microsoft Teams admin center, and Zoom Device Management enables IT teams to monitor device health, push updates, and troubleshoot issues centrally
• Compact and space-saving design that fits well in small huddle spaces, midsize conference rooms, and classrooms requiring dependable video collaboration

Key specs

• Touchscreen size: 10.1 inches
• Touchscreen features: anti-fingerprint coating, motion sensor
• Supported platforms: Microsoft Teams Rooms on Android, Zoom Rooms, others compatible
• Power delivery: Power over Ethernet (PoE)
• Included mounting: Compute Mount for behind-display or cabinet installation
• Compatible camera systems: Logitech Rally, Logitech MeetUp

Connectivity and compatibility

This bundle supports a streamlined connection setup through Power over Ethernet, which combines power and network into a single cable. It integrates smoothly with Logitech Rally and MeetUp camera systems, making it adaptable to various room sizes and layouts. The Tap IP controller provides a user-friendly interface for managing meetings, volume, and content sharing, ensuring compatibility with popular conferencing platforms like Microsoft Teams Rooms on Android and Zoom Rooms.

Installation and setup

Installation is designed to be straightforward and clean. The included Compute Mount secures the RoomMate hardware discreetly behind displays or inside cabinets, helping maintain a professional look without visible cables or devices. Power over Ethernet reduces the number of cables needed, simplifying the setup process and minimizing clutter. This makes the bundle a practical choice for IT teams managing multiple rooms or campuses.

Ideal uses and environments

This bundle is well suited to small huddle spaces, midsize conference rooms, and classrooms that require a reliable, low-maintenance video collaboration solution. It supports teams that need quick and easy meeting access, whether for daily hybrid work, client visits, or educational sessions. The remote management capabilities also make it a strong option for organizations with distributed offices or large campuses where centralized control is essential.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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