Samsung NP960QHA-KG1US

Overview

The Samsung NP960QHA-KG1US is a versatile 16-inch touchscreen laptop that transforms effortlessly between notebook, tablet, tent, and stand modes thanks to its 360-degree hinge. It features a vibrant AMOLED display with a sharp 2880 x 1800 resolution, ideal for detailed work and media consumption. Powered by an Intel Core Ultra 7 256V processor with a built-in neural processing unit, this laptop accelerates AI-driven tasks and Windows Copilot features, supported by 16 GB of LPDDR5X memory and a spacious 1 TB solid state drive for smooth multitasking and ample storage.

Key features

• 360-degree hinge design allows flexible use as a laptop, tablet, tent, or stand to suit different tasks and environments.
• Included S Pen enables precise note-taking, sketching, and document markup without needing additional accessories.
• Intel Core Ultra 7 256V processor with integrated neural processing unit enhances AI applications and overall responsiveness.
• Intel Arc 140V graphics with 8 GB dedicated memory supports creative workflows, light video editing, and casual gaming at native resolution.
• Next-generation Wi-Fi 7 and Bluetooth 5.4 provide fast, reliable wireless connections for remote work, streaming, and presentations.
• Quad speaker system tuned with Dolby Atmos delivers immersive audio for movies, music, and calls.
• Backlit keyboard with numeric keypad improves productivity in low-light conditions and speeds up data entry tasks.
• Fingerprint reader combined with TPM security protects sensitive data and enables quick, secure sign-in.
• Lightweight magnesium chassis balances durability with portability, making it easy to carry throughout the day.
• 76 Wh battery paired with 65 W USB-C fast charging supports extended use away from power outlets, backed by ENERGY STAR certification for efficient power consumption.

Key specs

• Processor: Intel Core Ultra 7 256V with neural processing unit
• Memory: 16 GB LPDDR5X
• Storage: 1 TB solid state drive
• Display: 16-inch AMOLED touchscreen, 2880 x 1800 resolution
• Graphics: Intel Arc 140V with 8 GB dedicated memory
• Wireless: Wi-Fi 7, Bluetooth 5.4
• Ports: HDMI 2.1, two Thunderbolt 4, USB 3.2, microSD card reader, combined headphone and microphone jack
• Battery: 76 Wh with 65 W USB-C fast charging
• Security: Fingerprint reader, TPM
• Chassis: Magnesium

Connectivity and compatibility

This laptop offers a comprehensive set of ports and wireless standards to connect with a wide range of devices and accessories. HDMI 2.1 supports high-resolution external displays, while two Thunderbolt 4 ports enable fast data transfer and docking options. USB 3.2 accommodates everyday peripherals, and the microSD reader allows quick access to additional storage or media files. Wireless connectivity includes the latest Wi-Fi 7 for high-speed internet and Bluetooth 5.4 for seamless pairing with headphones, speakers, and other devices.

Performance and reliability

The combination of the Intel Core Ultra 7 processor and 16 GB of LPDDR5X memory ensures smooth performance across demanding applications, from multitasking to creative projects. The dedicated Intel Arc graphics enhance visual tasks without compromising battery life. The magnesium chassis provides a sturdy yet lightweight frame, while security features like the fingerprint reader and TPM chip safeguard your data. Efficient power management and fast charging keep you productive throughout the day, whether at home, in the office, or on the go.

Ideal uses and environments

This laptop suits creative professionals who need a responsive digital canvas and reliable graphics performance, remote workers balancing video calls and document editing, and students who benefit from a flexible device for note-taking and media streaming. Its adaptable form factor and robust connectivity options make it a strong choice for anyone seeking a portable, powerful machine that adapts to various workflows and environments.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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