Microsoft VTG-00001

Overview

The Microsoft VTG-00001 is a Surface Laptop 5 featuring a 13.5-inch PixelSense touchscreen that delivers vibrant colors and sharp visuals with a 2256 x 1504 resolution. Powered by a 12th Gen Intel Core i7-1265U processor and equipped with 32GB of LPDDR5X memory, it handles demanding tasks like photo editing, large spreadsheets, and multitasking with ease. The 1TB solid-state drive ensures fast access to your files and applications, while the lightweight design and long battery life make it suitable for work on the go.

Key features

• Touchscreen display that provides precise touch input and clear visuals for creative work and navigation
• High-capacity 32GB memory to support smooth multitasking and complex applications without lag
• Large 1TB SSD storage for quick file access and ample space for projects and media
• Lightweight design at just under three pounds, making it easy to carry for commuting or travel
• Battery life up to 18 hours to keep you productive through long workdays or flights
• Thunderbolt 4 and USB 3.1 ports offer versatile options for connecting high-speed peripherals and multiple displays
• Wi-Fi 6 and Bluetooth provide fast and reliable wireless connectivity for networking and accessories
• Backlit keyboard enhances typing comfort in low-light environments
• Windows 11 Pro delivers advanced security features and productivity tools like snap layouts and virtual desktops

Key specs

• Processor: 12th Gen Intel Core i7-1265U
• Memory: 32GB LPDDR5X
• Storage: 1TB solid-state drive (SSD)
• Display: 13.5-inch PixelSense touchscreen, 2256 x 1504 resolution
• Weight: approximately 2.86 pounds
• Battery life: up to 18 hours
• Ports: Thunderbolt 4, USB 3.1
• Wireless: Wi-Fi 6, Bluetooth

Connectivity and compatibility

This laptop supports a range of connectivity options to fit into modern workflows. Thunderbolt 4 ports allow for fast data transfer and connection to multiple 4K monitors, while USB 3.1 ensures compatibility with a wide variety of peripherals. The inclusion of Wi-Fi 6 and Bluetooth enables stable and speedy wireless connections, whether you are in a busy office or working remotely.

Ideal uses and environments

The Surface Laptop 5 is well suited to professionals who need a balance of power and portability, such as creative designers requiring accurate touch control, developers compiling code, or students managing research and multimedia tasks. Its long battery life and lightweight design make it a strong choice for those who work across different locations, including offices, classrooms, and travel settings.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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