EPOS 1000554

Overview

The EPOS 1000554 is a single-sided wired headset designed for contact-center agents and office staff who need clear communication while staying aware of their surroundings. It features a noise-blocking microphone that ensures callers hear the voice clearly without background distractions. Built for durability and comfort, this headset includes a stainless steel and brushed aluminum headband, along with a Vectran-reinforced cable that resists pulls and bends, making it suitable for demanding daily use.

Key features

• Single-ear design keeps one ear free for ambient awareness during calls
• Noise-blocking microphone enhances speech clarity by reducing background noise
• Easy Disconnect plug allows quick connection and disconnection from compatible desk phones without dropping calls
• Durable headband made from brushed aluminum and stainless steel provides strength and long-lasting wear
• Vectran fiber-reinforced cable resists damage from frequent pulling and bending
• Soft leatherette ear pad offers comfort for extended wear during long shifts
• EPOS ActiveGard technology protects hearing by reducing sudden loud sound spikes

Key specs

• Connection type: Wired with Easy Disconnect plug
• Design: Single-sided ear coverage
• Headband material: Stainless steel and brushed aluminum
• Cable reinforcement: Vectran fibers for pull and bend resistance
• Ear pad material: Soft leatherette
• Microphone: Noise-blocking with ActiveGard hearing protection

Connectivity and compatibility

This headset connects via a wired Easy Disconnect plug, making it compatible with a range of desk phones that support this standard. The quick-release feature allows users to step away from their desk without unplugging the headset, maintaining call continuity and convenience in busy office environments.

Performance and reliability

Designed to withstand the rigors of daily use in contact centers and office settings, the headset’s robust materials and reinforced cable ensure it remains functional despite frequent handling. The noise-blocking microphone and ActiveGard technology work together to deliver clear audio while protecting the user’s hearing from unexpected loud noises.

Ideal uses and environments

This headset is well suited to contact centers, help desks, and front-office receptions where clear communication and comfort are essential. Its single-ear design allows users to stay connected to their environment, making it a strong choice for professionals who need to manage calls while remaining aware of their surroundings.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

Learn more

Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

Learn more