Microsoft ZGZ-00038

Overview

The Microsoft ZGZ-00038 is a Surface Copilot+ laptop that combines a 13.8 inch PixelSense touchscreen with the latest Qualcomm Snapdragon X Elite 12 core processor. It features 16GB of LPDDR5x memory and a 512GB PCIe 4.0 solid state drive, offering the speed and flexibility needed for everyday productivity, creative projects, and light development work. The display runs at 2304 x 1536 resolution with HDR and adaptive color, delivering crisp and vibrant visuals whether you are working in bright offices or dim coffee shops.

Designed for hybrid workers and travelers, this laptop supports up to 20 hours of video playback on a single charge and weighs just 2.96 pounds. Built-in AI tools enhance remote collaboration with features like automatic framing, noise cancellation, and real-time captions. Security is strengthened by Windows Hello facial recognition and Pluton hardware protection, while connectivity is future-ready with Wi-Fi 7 and Bluetooth 5.4.

Key features

• Touchscreen display that supports touch input for scrolling, sketching, and signing documents directly on the screen
• AI-powered collaboration tools including automatic camera framing, noise cancellation, and real-time captions for clearer meetings
• Dedicated Copilot+ key for instant access to Microsoft’s AI assistant, providing summaries, drafting help, and context-aware suggestions
• Long-lasting battery life that supports up to 20 hours of video playback, ideal for all-day use without frequent charging
• Lightweight design at 2.96 pounds, making it easy to carry for work or travel
• Backlit keyboard and precision haptic touchpad that enhance typing comfort and navigation accuracy in various lighting conditions
• Dolby Atmos speakers that deliver immersive audio for video calls, music, and entertainment
• Advanced security features including Windows Hello facial recognition and built-in Pluton hardware protection to safeguard your data
• Fast and reliable wireless connectivity with Wi-Fi 7 and Bluetooth 5.4, ensuring smooth internet access and peripheral connections

Key specs

• Processor: Qualcomm Snapdragon X Elite 12 core
• Memory: 16GB LPDDR5x
• Storage: 512GB PCIe 4.0 SSD (user-replaceable)
• Display: 13.8-inch PixelSense touchscreen, 2304 x 1536 resolution, HDR, adaptive color
• Battery life: Up to 20 hours of video playback
• Weight: Approximately 2.96 pounds
• Wireless: Wi-Fi 7, Bluetooth 5.4
• Security: Windows Hello facial recognition, built-in Pluton hardware protection

Connectivity and compatibility

This laptop supports the latest wireless standards with Wi-Fi 7 and Bluetooth 5.4, providing fast and stable connections for internet access and peripheral devices. Its compatibility with Windows Hello facial recognition ensures secure and convenient login, while the built-in Pluton hardware protection adds an extra layer of security for sensitive data. The touchscreen interface works seamlessly with Windows 11, supporting touch gestures and pen input for creative and productivity tasks.

Performance and reliability

The Qualcomm Snapdragon X Elite processor balances powerful performance with energy efficiency, making it suitable for multitasking, creative applications, and light development work. The 16GB of LPDDR5x memory supports smooth operation of multiple apps and browser tabs, while the 512GB PCIe 4.0 SSD offers fast storage access and the option to upgrade later. The laptop’s durable chassis and long battery life make it a dependable choice for users who need consistent performance on the go.

Ideal uses and environments

This Surface Copilot+ laptop fits well in hybrid work setups, remote learning environments, and creative workflows that benefit from touch input and AI-assisted tools. Its lightweight design and extended battery life make it a strong choice for professionals and students who move between locations frequently. The enhanced audio and video features support clear communication during virtual meetings, while the high-resolution display is well suited for photo editing, document review, and media consumption.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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