Cisco CP-6851-3PCC-K9=

Overview

The Cisco CP-6851-3PCC-K9= is an IP desk phone designed to help businesses transition from traditional voice systems to reliable network-based communication. It features a 3.5 inch grayscale display with backlighting that keeps caller information and menus visible in various lighting conditions. The phone combines ergonomic design with wideband audio to ensure clear voice quality during calls, whether using the handset or the full duplex speakerphone.

Key features

• 3.5 inch backlit grayscale display that maintains readability in both bright and dim environments
• Wideband audio technology enhances voice clarity for more natural conversations
• Six fully programmable line keys that support multiple call handling functions such as monitoring, speed dial, and call transfer
• Dedicated buttons provide quick access to voicemail, conference calls, call transfer, and corporate directories, improving efficiency
• Full duplex speakerphone enables clear multiparty conferencing without audio clipping
• Encrypted signaling and media ensure secure communication, meeting the needs of sensitive industries like healthcare and finance
• Multilingual menu support allows easy deployment across global offices with consistent user experience

Key specs

• Display: 3.5 inch grayscale with backlighting
• Audio: Wideband voice support with full duplex speakerphone
• Line keys: Six fully programmable
• Security: Encrypted signaling and media
• Form factor: Desk phone with ergonomic handset

Connectivity and compatibility

This IP phone integrates seamlessly with third-party hosted call control systems, allowing businesses to maintain familiar call handling while upgrading to modern network communication. Its programmable keys and dedicated function buttons adapt to various workflows, making it suitable for diverse office environments.

Ideal uses and environments

The Cisco CP-6851-3PCC-K9= fits well in professional settings that require secure and efficient voice communication, such as healthcare facilities, legal offices, and financial institutions. Its secure encryption and clear audio make it a strong choice for users who handle sensitive information and need reliable call quality throughout the workday.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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