AVer COMCAM550

Overview

The AVer COMCAM550 is a 4K dual-lens PTZ conferencing camera designed to enhance meeting experiences by delivering both detailed close-ups and wide room views. Featuring a 12x optical zoom and AI-driven auto-framing, it captures speakers clearly while maintaining a comprehensive view of the meeting space. This camera is ideal for mid-to-large rooms and supports multiple video outputs including USB, HDMI, and IP streaming, making it versatile for various conferencing platforms like Zoom, Microsoft Teams, and Google Meet.

Key features

• Dual 4K lenses that provide both close-up shots and wide-angle views to cover the entire room effectively
• 12x optical zoom combined with smooth pan-tilt-zoom control for precise framing of participants
• AI lens technology that automatically adjusts framing as people move or new attendees join, ensuring everyone stays visible
• Smart Gallery feature that crops and frames faces clearly, improving participant visibility on screen
• Gesture control allowing hands-free operation, which is convenient in shared or busy environments
• Multiple video output options including USB, HDMI, and IP streaming for flexible connectivity
• Power-over-Ethernet (PoE) support that reduces cable clutter and simplifies installation
• HDMI Picture-in-Picture functionality enabling simultaneous views for a more interactive meeting experience
• Compatibility with popular conferencing platforms such as Zoom, Microsoft Teams, and Google Meet

Key specs

• Resolution: 4K Ultra HD
• Optical zoom: 12x
• Lens type: Dual-lens with AI-driven auto-framing
• Video outputs: USB, HDMI, IP streaming
• Power: Power-over-Ethernet (PoE) support
• Control: Remote control and gesture control

Connectivity and compatibility

This camera offers versatile connectivity options to fit into a wide range of conferencing setups. USB and HDMI outputs allow direct connection to computers and displays, while IP streaming supports network-based video transmission. PoE support means the camera can receive power and data through a single Ethernet cable, simplifying installation and reducing cable clutter. It integrates smoothly with major video conferencing platforms, ensuring compatibility with existing software environments.

Installation and setup

The COMCAM550 comes with a remote control, wall mount kit, and all necessary cables, making it straightforward to install and configure. PoE support further streamlines setup by eliminating the need for separate power adapters. The included wall mount kit allows secure placement in meeting rooms, while gesture controls provide an intuitive way to operate the camera without physical contact, which is especially useful in shared spaces.

Ideal uses and environments

This camera is well suited for boardrooms, training rooms, and hybrid event spaces where clear video of both individual speakers and the entire room is essential. Its AI-driven framing and Smart Gallery features help remote participants stay engaged by keeping faces sharp and well-positioned. The combination of 4K resolution and 12x optical zoom makes it a strong choice for professional environments that demand high-quality video and flexible camera control.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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