APC AP9804

Overview

The APC AP9804 is a communication cable designed to connect your APC UPS to servers or other compatible devices, enabling smart signaling for efficient power management. With a length of 15 feet (4.5 meters), it provides ample reach to position your equipment conveniently without compromising connection quality. The cable features a DB-9 to DB-9 serial interface, with a female SUB-D 9-pin connector on one end and a male SUB-D 9-pin connector on the other, ensuring a secure and straightforward connection.

This cable supports uninterrupted communication between your UPS and connected devices, helping to maintain power protection and system stability. Its lightweight design, weighing just 0.99 lbs (450 g), makes installation and handling simple in both home and professional environments. The AP9804 is RoHS-compliant, reflecting environmentally responsible manufacturing, and operates reliably within a temperature range of 32 to 113 degrees Fahrenheit and altitudes up to 10,000 feet.

Key features

• 15-foot length provides flexibility in equipment placement without signal loss
• DB-9 to DB-9 connectors ensure compatibility with APC UPS systems and standard serial ports
• Supports smart signaling to enable efficient communication and power management
• Lightweight and compact design simplifies installation and cable management
• RoHS compliance guarantees environmentally responsible production
• Operates reliably across a wide temperature range and at high altitudes, suitable for diverse environments

Key specs

• Cable length: 15 feet (4.5 meters)
• Connector type: DB-9 female to DB-9 male serial connectors
• Weight: 0.99 lbs (450 grams)
• Operating temperature: 32 to 113 °F (0 to 45 °C)
• Maximum operating altitude: 10,000 feet (3,048 meters)
• RoHS compliance: Yes

Connectivity and compatibility

This cable is specifically designed to connect APC UPS units to servers or devices with DB-9 serial ports, facilitating smart signaling communication. It fits well in setups where reliable serial communication is required for power management and monitoring. The DB-9 connectors are standard in many professional and industrial environments, making this cable a practical choice for maintaining UPS communication in small offices, server rooms, or data centers.

Ideal uses and environments

The AP9804 cable is well suited to environments where UPS communication is critical for protecting sensitive equipment. It works effectively in small to medium-sized office setups, server rooms, and other professional spaces where power continuity and monitoring are essential. Its ability to operate at higher altitudes and across a broad temperature range makes it a strong choice for installations in varied geographic locations and conditions.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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