Microsoft ZGX-00038

Overview

The Microsoft ZGX-00038 is a 13.8-inch Surface Laptop from the Copilot+ series designed to deliver a balance of portability, performance, and long battery life. Powered by a Snapdragon X Plus 10-core processor and equipped with 16 GB of LPDDR5x memory, it handles multitasking smoothly while the 512 GB PCIe 4.0 SSD ensures fast boot times and ample storage for large files. Its PixelSense touchscreen offers a sharp 2304 × 1536 resolution with Dolby Vision IQ, making it suitable for both creative work and media consumption.

This laptop is lightweight at just under three pounds and supports up to 20 hours of battery life, making it easy to carry and reliable for extended use. Features like the Copilot+ key enhance productivity by helping draft emails and summarize notes, while Windows Studio Effects improve video calls with background cleanup and automatic framing. Connectivity options include Wi-Fi 7, Bluetooth 5.4, USB4, USB-A, and Surface Connect ports, supporting a wide range of peripherals and fast network access.

Key features

• PixelSense touchscreen that adapts color temperature and supports Dolby Vision IQ for accurate and vibrant visuals
• Copilot+ key enables quick access to AI-powered assistance for drafting, summarizing, and file searching without interrupting workflow
• Windows Studio Effects enhance video calls by improving lighting, centering the user, and cleaning up backgrounds locally for privacy
• Lightweight design at 2.96 pounds combined with up to 20 hours of battery life supports all-day productivity on the go
• Full HD webcam with automatic framing and dual microphones ensures clear video and audio during meetings
• Dolby Atmos speakers deliver rich and spatial sound for immersive audio experiences
• Wi-Fi 7 and Bluetooth 5.4 provide fast and reliable wireless connectivity for modern networks and accessories
• Facial recognition and Microsoft Pluton hardware add robust security to protect user data and privacy
• Multiple ports including USB4, USB-A, and Surface Connect allow connection to external monitors, storage devices, and charging sources

Key specs

• Processor: Qualcomm Snapdragon X Plus 10-core
• Memory: 16 GB LPDDR5x
• Storage: 512 GB PCIe 4.0 SSD
• Display: 13.8-inch PixelSense touchscreen, 2304 × 1536 resolution
• Graphics: Integrated GPU with support for Dolby Vision IQ
• Webcam: Full HD with automatic framing
• Audio: Dual microphones and Dolby Atmos speakers
• Wireless: Wi-Fi 7, Bluetooth 5.4
• Ports: USB4, USB-A, Surface Connect
• Weight: 2.96 pounds
• Battery life: Up to 20 hours

Connectivity and compatibility

This Surface Laptop offers a versatile set of ports and wireless options to fit into a variety of setups. USB4 and USB-A ports support fast data transfer and connection to legacy devices, while the Surface Connect port provides a dedicated charging and docking solution. Wi-Fi 7 ensures access to the latest high-speed wireless networks, and Bluetooth 5.4 allows seamless pairing with peripherals like headphones, mice, and keyboards.

• USB4 port for high-speed data and video output
• USB-A port for compatibility with older accessories
• Surface Connect port for charging and docking
• Wi-Fi 7 for next-generation wireless networking
• Bluetooth 5.4 for reliable peripheral connections

Ideal uses and environments

This laptop fits well in environments where portability and long battery life are essential, such as lecture halls, coworking spaces, and home offices. Its combination of a high-resolution touchscreen and Dolby Vision IQ makes it suitable for creative professionals and media enthusiasts. The enhanced video conferencing features and security options also make it a strong choice for remote work and virtual meetings, supporting users who need clear communication and data protection throughout the day.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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