Samsung NP964XGK-KG1US

Overview

The Samsung NP964XGK-KG1US is a Galaxy Book4 Pro 16-inch multi-touch laptop designed to deliver workstation-level performance in a portable form factor. Powered by a 16-core Intel Core Ultra 7 155H processor and equipped with 32 GB of LPDDR5x memory alongside a 1 TB NVMe SSD, it handles demanding tasks such as creative editing, large data processing, and multitasking with ease. The vibrant AMOLED touchscreen offers a 2880 x 1800 resolution and a 120 Hz refresh rate, ensuring smooth visuals and responsive touch input for both work and entertainment.

Key features

• AMOLED touchscreen that supports precise touch gestures like pinch-to-zoom and annotation, enhancing interaction with creative and productivity apps
• Integrated Intel Arc graphics that accelerate video playback and support everyday creative workloads without needing a separate GPU
• Two Thunderbolt 4 ports and an HDMI 2.1 output that allow connection to multiple external displays and high-speed peripherals for expanded workspace
• Wi-Fi 6E and Bluetooth 5.3 provide fast, low-latency wireless connectivity for stable internet access and seamless device pairing
• 1080p webcam with auto framing and AI noise canceling to keep you clearly visible and reduce background distractions during video calls
• Fingerprint reader combined with a TPM security chip offers quick and secure login along with data encryption for peace of mind
• AKG-tuned quad speakers enhanced by Dolby Atmos deliver balanced and immersive audio for media consumption and conference calls
• Long-lasting 76 Wh battery rated for up to 21 hours, supporting extended use without frequent recharging, ideal for travel and remote work

Key specs

• Processor: Intel Core Ultra 7 155H, 16-core hybrid design, up to 4.8 GHz boost
• Memory: 32 GB LPDDR5x
• Storage: 1 TB PCIe 4.0 NVMe SSD
• Display: 16-inch AMOLED touchscreen, 2880 x 1800 resolution, 120 Hz refresh rate, anti-reflective coating
• Graphics: Integrated Intel Arc
• Wireless: Wi-Fi 6E, Bluetooth 5.3
• Ports: Two Thunderbolt 4, HDMI 2.1
• Webcam: 1080p with auto framing and AI noise canceling
• Audio: Quad speakers tuned by AKG with Dolby Atmos
• Battery: 76 Wh, up to 21 hours of usage

Connectivity and compatibility

This laptop offers versatile connectivity options to support a variety of workflows. The two Thunderbolt 4 ports enable high-speed data transfer, charging, and connection to external displays or docking stations with a single cable. The HDMI 2.1 port supports modern monitors and TVs for additional screen space. Wireless connectivity is robust with Wi-Fi 6E, providing faster and more reliable internet access in crowded networks, and Bluetooth 5.3 ensures smooth pairing with peripherals like headphones, mice, and keyboards.

Performance and reliability

The combination of a powerful 16-core Intel processor and 32 GB of LPDDR5x memory ensures that this laptop can handle intensive applications such as photo editing, video production, and multitasking without lag. The PCIe 4.0 NVMe SSD delivers rapid boot times and quick access to large files. Security features like the fingerprint reader and TPM chip protect sensitive data while allowing fast and secure access. The durable design and efficient cooling system maintain performance during extended use.

Ideal uses and environments

This Galaxy Book4 Pro model is well suited to remote professionals, content creators, and multitaskers who require a balance of power, portability, and visual clarity. Its long battery life and lightweight design make it a strong choice for frequent travelers and students who need to work in various environments, from cafes to offices. The high-resolution touchscreen and color-accurate AMOLED display support creative tasks, while the advanced webcam and audio system enhance virtual meetings and presentations.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, and include all tags, manuals, accessories, and original, unaltered packaging. To start a return, please email us for approval. Items sent back without approval may be refused or returned to the sender. If any item is kept, its value will be deducted from the refund.

Non-returnable items include opened TVs, combos, or monitors 37″ or larger, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method. Please allow 5–7 business days for the credit to post. Shipping and handling are nonrefundable. If an item is used, incomplete, or not in its original condition, a 30% restocking fee may apply. Direct exchanges are not offered. To exchange an item, please purchase the replacement separately and return the original for a refund.

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We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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