Poly 89B68AA

Overview

The Poly 89B68AA is a six-line IP desk phone designed for professionals who handle multiple calls throughout the day and require a reliable communication system. It supports up to 24 SIP registrations and features a 3.5-inch color LCD that clearly displays contacts, presence, and voicemail information. This phone is well suited for receptionists, support agents, and sales teams who need to manage several numbers and extensions efficiently.

Key features

• Supports six lines and 24 SIP accounts, allowing users to manage multiple calls and extensions from one device.
• 3.5-inch color LCD screen with four context-sensitive soft keys for quick access to call functions like transfer, conference, and park.
• Poly HD Voice combined with Acoustic Fence and Acoustic Clarity technologies enhances voice quality by focusing on the speaker and reducing background noise and echo.
• Full duplex speakerphone maintains clear audio during hands-free calls, ensuring conversations remain intelligible in open office environments.
• Compatible with USB, RJ9, and electronic hook switch (EHS) headsets, providing flexible options for call handling.
• Dual Gigabit Ethernet ports with Power over Ethernet (PoE) support simplify installation and reduce cable clutter.
• Includes a desk stand with two adjustable viewing angles and an integrated wall mount for versatile placement in various workspaces.
• Microban antimicrobial protection on high-touch surfaces helps reduce bacterial growth, promoting a cleaner workspace.
• ADA compliant and hearing aid compatible, ensuring accessibility for users with hearing impairments.
• ENERGY STAR certified power profile helps lower operating costs by reducing energy consumption.

Key specs

• Lines supported: 6
• SIP registrations: 24
• Display: 3.5-inch color LCD
• Ethernet ports: Dual Gigabit with PoE support
• Audio features: Poly HD Voice, Acoustic Fence, Acoustic Clarity, full duplex speakerphone
• Headset compatibility: USB, RJ9, EHS-enabled
• Mounting options: Desk stand with two angles, wall mount
• Accessibility: ADA compliant, hearing aid compatible
• Antimicrobial protection: Microban surface treatment
• Energy certification: ENERGY STAR certified

Connectivity and compatibility

This phone integrates seamlessly into professional VoIP environments with its support for multiple SIP accounts and lines. The dual Gigabit Ethernet ports enable high-speed network connections and Power over Ethernet, reducing the need for additional power adapters. Compatibility with various headset types, including USB, RJ9, and EHS-enabled models, allows users to choose the most comfortable and efficient way to handle calls.

Installation and setup

Setting up the Poly 89B68AA is straightforward thanks to its PoE capability, which delivers both power and data through a single cable. For environments without PoE, a separate power adapter can be used. The included stand offers two viewing angles to suit different desk setups, and the phone can also be mounted on a wall to save space in shared or compact work areas.

Ideal uses and environments

This IP desk phone is a strong choice for busy office environments where managing multiple calls and extensions is essential. It fits well on executive desks, reception counters, and warehouse offices, providing clear audio and easy call management. Its antimicrobial surface and ADA compliance make it suitable for shared spaces and users with accessibility needs, while the ENERGY STAR certification supports organizations aiming to reduce energy costs.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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