Poly 84C18AA#ABA

Overview

The Poly 84C18AA#ABA is a CCX 700 Business Media Open SIP Desk Phone designed to combine video, voice, and smart connectivity into a single, easy-to-use device. It features a 7-inch color touchscreen with a 1024 x 600 resolution that offers a tablet-like interface for quick navigation. This phone is ideal for professionals who spend long hours on calls, whether leading remote teams, managing client meetings, or working in shared office spaces.

Equipped with a 4 MP Full HD camera and a physical privacy shutter, it supports face-to-face video conversations while ensuring privacy when needed. Wireless connectivity options like Wi-Fi 4 and Bluetooth 4.2 allow flexible placement without extra cables, while dual Gigabit Ethernet ports with Power over Ethernet (PoE) support wired setups and keep your workspace tidy.

Key features

• 7-inch color touchscreen that simplifies call management and settings with intuitive touch controls
• 4 MP Full HD camera with a manual privacy shutter for secure video calls
• Poly HD Voice and Acoustic Fence technology deliver clear audio by reproducing natural speech and filtering out background noise
• Built-in Wi-Fi 4 and Bluetooth 4.2 enable wireless phone placement and headset pairing without clutter
• Dual Gigabit Ethernet ports with PoE support provide power and data through one cable while offering a passthrough port for your computer
• USB-A and USB-C ports allow connection of wired headsets, storage devices, or future accessories
• Full-duplex speakerphone designed to block ambient noise for hands-free conversations
• Compatibility with RJ9 wired headsets and a wide range of Bluetooth headsets for user comfort
• Hearing-aid compatibility and TTY adapter support ensure accessibility for diverse users
• Flexible power options with PoE or included power adapter for easy installation in various environments

Key specs

• Display: 7-inch color touchscreen, 1024 x 600 resolution
• Camera: 4 MP Full HD with manual privacy shutter
• Wireless: Wi-Fi 4 (802.11n), Bluetooth 4.2
• Ethernet: Dual Gigabit ports with PoE support and passthrough
• USB ports: One USB-A and one USB-C
• Audio: Poly HD Voice, Acoustic Fence technology, full-duplex speakerphone
• Headset support: RJ9 wired headsets, Bluetooth headsets
• Accessibility: Hearing-aid compatible, TTY adapter support
• Power: PoE or included power adapter

Connectivity and compatibility

This desk phone offers versatile connectivity options to fit a variety of office setups. The dual Gigabit Ethernet ports support Power over Ethernet, reducing cable clutter while maintaining network speed. Wireless connectivity through Wi-Fi 4 and Bluetooth 4.2 allows you to place the phone wherever it suits your workspace best, whether on a desk, shelf, or conference table.

• Wi-Fi 4 enables stable wireless network connections for flexible placement
• Bluetooth 4.2 supports pairing with headsets for hands-free comfort
• USB-A and USB-C ports expand accessory options, including wired headsets and storage devices
• RJ9 jack supports traditional wired headsets for users who prefer them

Ideal uses and environments

This phone fits well in professional environments where clear communication and video conferencing are essential. It works effectively in private offices, shared workspaces, and conference rooms. The combination of wireless and wired connectivity options makes it adaptable to both modern and traditional office setups. Its accessibility features also make it suitable for users with hearing impairments.

Teams that rely on frequent video meetings and need a device that integrates voice and video seamlessly will find this phone a strong choice. It also suits remote workers who require a reliable, feature-rich communication tool that can be positioned flexibly within their home office.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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