Poly 848Z9AA#ABA

Overview

The Poly 848Z9AA#ABA is a CCX 400 business media phone designed specifically for Microsoft Teams, providing a familiar and reliable calling experience for every desk. It features a five-inch color touchscreen that supports multi-touch gestures, making navigation and call management intuitive and efficient. The phone delivers natural-sounding calls through Poly HD Voice and Acoustic Clarity technology, while Acoustic Fence helps reduce background noise in busy environments. Its ergonomic design ensures comfort during long workdays, and Power over Ethernet (PoE) support helps keep workspaces tidy by minimizing cables.

Key features

• Five-inch color touchscreen with multi-touch support for easy navigation and quick access to contacts, meetings, and call controls
• Poly HD Voice and Acoustic Clarity technology provide clear, lifelike audio quality for professional communication
• Acoustic Fence technology actively blocks surrounding noise, improving call focus in open offices and shared spaces
• Ergonomic handset, keypad, and on-screen layout designed to maintain comfort during extended use
• Native integration with Microsoft Teams and compatibility with other leading communication platforms
• IT-friendly features including zero-touch provisioning, remote management, and PoE power support for streamlined deployment and maintenance
• Optional wall-mount kit available to free up desk or counter space in various office environments
• TAA compliance ensures suitability for government and enterprise deployments requiring secure and compliant equipment

Key specs

• Display: 5-inch color touchscreen with multi-touch capability
• Audio technology: Poly HD Voice and Acoustic Clarity processing
• Noise reduction: Acoustic Fence technology
• Power: Power over Ethernet (PoE) enabled
• Compliance: TAA compliant for federal and public-sector use
• Integration: Native Microsoft Teams support

Connectivity and compatibility

This phone is designed to integrate seamlessly with Microsoft Teams, making it a strong choice for organizations that rely on this platform for communication. Its PoE capability simplifies power and network connectivity by using a single Ethernet cable, reducing clutter and installation complexity. The device supports remote provisioning and management, which helps IT teams maintain and update phones across multiple locations efficiently.

Ideal uses and environments

The CCX 400 fits well in office settings ranging from individual workstations to shared spaces such as call centers and huddle rooms. Its Acoustic Fence technology makes it particularly useful in open-plan offices or home offices where background noise can interfere with calls. The ergonomic design supports users who spend long hours on the phone, while the optional wall-mount kit offers flexible installation options for environments with limited desk space. This model is also well suited for government agencies and enterprises that require TAA-compliant devices.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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