Poly 848Z8AA#AC3

Overview

The Poly 848Z8AA#AC3 is a business media desk phone designed to bring Microsoft Teams conversations directly to your workspace. Featuring a responsive 5-inch color touchscreen, it allows you to navigate contacts, join meetings, and manage voicemail with ease. The phone integrates a dedicated Teams button for instant access to calls and conferences, streamlining communication in busy professional environments.

Engineered for clarity, this phone uses Poly HD Voice to deliver speech that sounds natural and face to face. Advanced noise reduction technologies like Acoustic Fence and NoiseBlockAI minimize background distractions, ensuring your voice comes through clearly whether you are in a private office or an open floor plan.

Key features

• 5-inch color touchscreen that simplifies navigation and interaction with Microsoft Teams
• Dedicated Microsoft Teams button for quick, one-tap access to meetings and calls
• Poly HD Voice technology provides clear and natural audio quality for conversations
• Acoustic Fence and NoiseBlockAI reduce ambient noise, improving call focus and professionalism
• Power over Ethernet (PoE) support allows data and power delivery through a single Gigabit Ethernet cable, reducing cable clutter
• USB A port supports wired or wireless headsets and external storage for call recording
• Compatibility with hearing aids promotes accessibility and inclusivity in the workplace
• Supports up to 24 SIP lines, accommodating both individual users and receptionists with high call volumes
• Optional wall mount kit enables flexible placement to save desk space in compact or shared areas
• Compact and ergonomic design paired with an intuitive interface enhances user comfort and productivity

Key specs

• Display: 5-inch color touchscreen
• Connectivity: Gigabit Ethernet with Power over Ethernet (PoE)
• USB ports: 1 x USB A
• Lines supported: Up to 24 SIP lines
• Audio features: Poly HD Voice, Acoustic Fence, NoiseBlockAI
• Compatibility: Microsoft Teams optimized
• Accessibility: Hearing aid compatible

Connectivity and compatibility

This phone connects via a single Gigabit Ethernet cable that carries both data and power, simplifying installation and reducing desk clutter. The USB A port expands functionality by allowing connection of headsets for focused calls or storage devices for call recording. Its Microsoft Teams integration ensures seamless collaboration within Teams environments, making it a strong choice for organizations relying on this platform.

Installation and setup

Setup is straightforward with Power over Ethernet support, eliminating the need for separate power adapters. The phone can be placed on a desk for easy access or mounted on a wall using an optional kit, which is ideal for small offices, hallways, or shared spaces where saving surface area is important. This flexibility helps adapt the phone to various workspace layouts.

Ideal uses and environments

The Poly CCX 400 fits well in corporate offices, remote home workspaces, and reception areas where clear communication is essential. Its noise reduction features make it suitable for both quiet private offices and busy open floor plans. Users who rely on Microsoft Teams for meetings and calls will find the dedicated Teams button and touchscreen interface especially convenient for managing daily communications efficiently.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

Learn more

Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

Learn more