Poly 82Z85AA

Overview

The Poly 82Z85AA is a business media desk phone designed to streamline communication for executives and busy professionals. It features a 7-inch color touchscreen that simplifies call management and scheduling, while supporting up to 24 VoIP lines to handle multiple connections efficiently. With dual Gigabit Ethernet ports including Power over Ethernet, built-in Wi-Fi, and Bluetooth 4.2, it integrates smoothly into diverse office networks. The phone delivers full-duplex HD audio enhanced by Poly HD Voice technology, ensuring conversations are clear and natural even in noisy environments thanks to Acoustic Fence and NoiseBlockAI noise reduction.

Key features

• 7-inch color touchscreen that makes navigating calls, contacts, and meetings intuitive and fast
• Support for up to 24 VoIP lines, accommodating users with complex communication needs
• Dual Gigabit Ethernet ports with Power over Ethernet to reduce cable clutter and provide reliable network power
• Built-in Wi-Fi and Bluetooth 4.2 for flexible wireless connectivity and headset pairing
• Poly HD Voice technology delivering lifelike audio quality for clearer conversations
• Acoustic Fence and NoiseBlockAI technologies that minimize background noise and improve call clarity
• USB-A and USB-C ports for connecting headsets or storage devices, enhancing versatility
• Hearing aid compatibility compliant with ADA standards to support users with hearing impairments
• Optional webcam support enabling video calls for richer communication experiences
• Compact and ergonomic design that fits comfortably on desks and can be mounted on walls to suit various office layouts

Key specs

• Display: 7-inch color touchscreen
• VoIP lines supported: up to 24
• Ethernet: dual Gigabit ports with Power over Ethernet (PoE)
• Wireless: built-in Wi-Fi and Bluetooth 4.2
• Audio: full-duplex HD with Poly HD Voice
• Noise reduction: Acoustic Fence and NoiseBlockAI
• USB ports: USB-A and USB-C
• Headset port: dedicated RJ9
• Hearing aid compatibility: ADA compliant

Connectivity and compatibility

This phone offers a range of connectivity options to fit into modern office environments. Dual Gigabit Ethernet ports support high-speed wired connections and Power over Ethernet, reducing the need for separate power adapters. Built-in Wi-Fi allows placement flexibility without relying on cables, while Bluetooth 4.2 enables wireless headset pairing and device connections. USB-A and USB-C ports expand compatibility with various peripherals, including headsets and storage devices. The dedicated RJ9 headset port ensures compatibility with traditional wired headsets, and optional webcam support adds video call capability for enhanced collaboration.

Ideal uses and environments

The Poly 82Z85AA is well suited to busy office professionals, executives, and teams that require handling multiple calls and lines throughout the day. Its noise reduction features make it effective in open-plan offices or environments with background noise. The touchscreen interface and extensive line support help users manage complex schedules and communications efficiently. Its compact size and wall-mount option allow it to fit comfortably in both traditional desk setups and space-conscious work areas. This phone is a strong choice for businesses seeking a reliable, feature-rich communication device that adapts to various office layouts and user needs.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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