Poly 82Z83AA

Overview

The Poly 82Z83AA is a business media open SIP desk phone designed to combine professional voice communication with integrated video capabilities. Featuring a 7-inch color touchscreen and a built-in 4 MP Full HD camera, it serves as a versatile device for calls, meetings, and messaging without needing additional equipment. Its flexible connectivity options and advanced noise-canceling technologies make it well suited for busy office environments where clear communication is essential.

Key features

• 7-inch color touchscreen that simplifies navigation through contacts, meetings, and voicemail with clear visual prompts
• Integrated 4 MP Full HD camera with autofocus, auto exposure, and a physical privacy shutter for secure video calls
• Poly Acoustic Fence and NoiseBlockAI technologies that effectively reduce background noise such as keyboard taps and hallway conversations
• Flexible network connectivity with Wi-Fi 4 for wireless freedom or Gigabit Ethernet with Power over Ethernet for a streamlined wired setup
• Full-duplex speakerphone with echo cancellation to ensure natural and clear conversation flow
• Bluetooth 4.2 support along with USB-A and USB-C ports to connect a wide range of wired and wireless headsets
• RJ9 and EHS ports that provide compatibility with both wired and wireless headset models
• Designed for accessibility with hearing aid compatibility and support for TTY adapters
• Sleek and ergonomic design that fits well on professional desks and enhances workspace aesthetics

Key specs

• Display: 7-inch color touchscreen
• Camera: 4 MP Full HD with autofocus and auto exposure
• Connectivity: Wi-Fi 4, Gigabit Ethernet with Power over Ethernet
• Bluetooth: Version 4.2
• Ports: USB-A, USB-C, RJ9, EHS
• Audio: Full-duplex speakerphone with echo cancellation
• Accessibility: Hearing aid compatible, TTY adapter support

Connectivity and compatibility

This desk phone offers multiple connectivity options to fit various office setups. Wireless users can take advantage of Wi-Fi 4 for flexible placement without cables, while those preferring a wired connection can use Gigabit Ethernet with Power over Ethernet to reduce clutter and ensure reliable power and data transmission. The inclusion of USB-A and USB-C ports expands compatibility with a broad range of headsets and accessories, while RJ9 and EHS ports support traditional wired and wireless headset models. These options make it easy to integrate the phone into existing communication systems.

Performance and reliability

Equipped with Poly Acoustic Fence and NoiseBlockAI, this phone filters out distracting background sounds, allowing the person on the other end to hear only your voice clearly. The full-duplex speakerphone with echo cancellation further enhances call quality by enabling natural conversation flow without interruptions. The built-in camera’s autofocus and auto exposure maintain a sharp and well-lit image during video calls, while the physical privacy shutter offers peace of mind when video is not needed. These features combine to deliver consistent and professional communication performance.

Ideal uses and environments

The Poly 82Z83AA fits well in a variety of professional settings, from executive offices requiring daily video check-ins to reception areas managing high call volumes. Remote workers benefit from having a single device that handles voice and video calls efficiently, reducing the need for multiple gadgets. Its noise-canceling capabilities and flexible connectivity make it a strong choice for open office spaces or environments with background noise, ensuring clear and focused communication throughout the workday.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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