Poly 82Z82AA

Overview

The Poly 82Z82AA is a CCX 505 Business Media Phone designed to provide clear and reliable voice communication for busy desks and home offices. Featuring a 5-inch full-color touchscreen, it supports up to 24 VoIP lines, enabling professionals to manage multiple calls efficiently. Its flexible networking options include dual Gigabit Ethernet ports with Power over Ethernet, integrated Wi-Fi 4, and Bluetooth 4.2, making it easy to place and connect in various work environments.

Key features

• 5-inch color touchscreen that simplifies navigation through contacts, meetings, and voicemail
• Support for up to 24 VoIP lines, allowing multitasking across multiple calls without extra devices
• Dual Gigabit Ethernet ports with Power over Ethernet for straightforward wired connections at the desk
• Integrated Wi-Fi 4 enables cable-free placement where wiring is impractical
• Bluetooth 4.2 support for quick pairing with wireless headsets and mobile devices
• Poly HD Voice, Acoustic Fence, and NoiseBlockAI technologies reduce background noise for clearer conversations
• USB-A and USB-C ports provide versatile options for wired headsets and accessory connections
• Compatibility with both wired and Bluetooth headsets offers flexible audio solutions
• Hearing-aid compatibility and ADA compliance ensure accessibility for a wide range of users
• Optional wall-mount kit allows for space-saving installation in lobbies or hallways

Key specs

• Display: 5-inch full-color touchscreen
• VoIP lines supported: up to 24
• Ethernet: Dual Gigabit ports with Power over Ethernet
• Wireless: Wi-Fi 4 (802.11n), Bluetooth 4.2
• USB ports: USB-A and USB-C
• Audio features: Poly HD Voice, Acoustic Fence, NoiseBlockAI
• Accessibility: Hearing-aid compatible, ADA compliant

Connectivity and compatibility

This phone offers a range of connectivity options to fit diverse office setups. Dual Gigabit Ethernet ports with PoE support simplify wired network connections, while integrated Wi-Fi 4 allows for flexible placement without cables. Bluetooth 4.2 enables seamless pairing with wireless headsets and mobile devices, and USB-A and USB-C ports accommodate wired headsets or additional accessories. These options make it easy to integrate the phone into existing IT environments and support various user preferences.

Ideal uses and environments

The CCX 505 is well suited to reception areas, sales teams, and remote workers who need to handle multiple calls efficiently. Its noise reduction technologies make it a strong choice for open-plan offices and shared workspaces where background noise can be a distraction. The phone’s accessibility features also make it a practical option for organizations prioritizing inclusive communication. Whether deployed on a traditional desk or mounted on a wall, it adapts to professional settings that demand clear, reliable voice communication.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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