Poly 82Z78AA

Overview

The Poly 82Z78AA is a business media phone designed to enhance daily communications with a 5-inch color touchscreen and support for up to 24 lines. It delivers full-duplex HD audio, ensuring clear conversations whether you use the handset, speakerphone, or a wired headset. This phone is built to handle busy professional environments where managing multiple calls and maintaining call clarity are essential.

Its interface offers quick access to contacts and call controls, helping users stay organized and efficient throughout the workday. The device’s flexible connectivity options and accessibility features make it a practical choice for a variety of office setups.

Key features

• 5-inch color touchscreen that simplifies navigation and call management
• Support for up to 24 lines with Open SIP compatibility to handle multiple calls
• Poly HD Voice combined with Acoustic Fence and Acoustic Clarity technologies for clear, noise-free conversations
• Dual Gigabit Ethernet ports with Power over Ethernet (PoE) support for seamless network integration
• Bluetooth 4.2 connectivity for wireless headsets and accessories
• USB-A and USB-C ports to connect headsets or storage devices as needed
• Electronic Hook Switch (EHS) compatibility to enhance headset flexibility and convenience
• Full-duplex communication with echo cancellation to maintain natural conversation flow
• Hearing aid compatibility and TTY adapter support to accommodate users with hearing impairments
• Wall-mountable design with optional hardware for adaptable office placement

Key specs

• Display: 5-inch color touchscreen
• Lines supported: up to 24
• Audio: full-duplex HD voice with echo cancellation
• Ethernet: dual Gigabit ports with Power over Ethernet (PoE)
• Bluetooth: version 4.2
• USB ports: USB-A and USB-C
• Compatibility: Electronic Hook Switch (EHS), hearing aid compatible, TTY adapter support

Connectivity and compatibility

This phone offers versatile connectivity options to fit into various office environments. Dual Gigabit Ethernet ports allow for reliable wired network connections, with PoE support simplifying power and data delivery through a single cable. Bluetooth 4.2 enables wireless headset pairing, while USB-A and USB-C ports provide additional options for headsets or external devices. EHS compatibility further enhances headset integration, making it easier to manage calls hands-free.

Ideal uses and environments

The Poly 82Z78AA is well suited to busy office settings where professionals need to handle multiple calls efficiently and maintain clear communication. Its noise reduction features make it a strong choice for open workspaces or remote work environments where background noise can be a challenge. Accessibility features ensure it supports users with hearing impairments, while the option to wall-mount the phone adds flexibility for different office layouts. Overall, it fits naturally into professional environments that demand reliable, high-quality communication tools.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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