Poly 82M86AA

Overview

The Poly 82M86AA is the Edge E100 IP desk phone designed for everyday business communication. It features a bright 2.8-inch color IPS LCD that clearly displays menus and caller information, making call handling intuitive. With support for up to eight SIP lines, this phone accommodates small teams and shared workspaces, while advanced audio technologies ensure conversations remain clear and free from background noise.

Key features

• Poly HD Voice technology delivers natural and rich audio quality for clearer conversations.
• NoiseBlockAI and Acoustic Fence actively reduce office chatter, keyboard clicks, and other distractions to keep calls focused.
• Microban antimicrobial protection on the phone’s surface helps maintain cleanliness during extended use.
• Dual Gigabit Ethernet ports with Power over Ethernet simplify setup by combining power and network connectivity through a single cable.
• USB-C port supports wired headsets, flash drives, and future accessories, while the RJ9 jack works with traditional headsets.
• Adjustable stand allows users to set the optimal viewing angle, and included wall-mount hardware offers flexible placement options.
• Hearing-aid compatibility ensures accessibility for users with hearing devices.
• Supports up to eight SIP lines, providing flexible call management for growing teams without needing multiple phones.

Key specs

• Display: 2.8-inch color IPS LCD
• Lines supported: Up to 8 SIP lines
• Audio: Poly HD Voice, NoiseBlockAI, Acoustic Fence
• Network: Dual Gigabit Ethernet ports with Power over Ethernet (PoE)
• Ports: USB-C, RJ9 headset jack
• Antimicrobial protection: Microban-treated housing
• Compatibility: Hearing-aid compatible
• Included accessories: Handset, LAN cable, desk stand, wall-mount hardware

Connectivity and compatibility

This phone integrates seamlessly into office networks with dual Gigabit Ethernet ports that support Power over Ethernet, reducing cable clutter by powering the device and providing network access through one connection. The USB-C port expands compatibility with modern wired headsets and accessories, while the RJ9 jack supports traditional headsets, making it adaptable to various user preferences and existing equipment.

Installation and setup

The Edge E100 offers versatile placement options to fit different work environments. An adjustable stand lets users position the phone for comfortable viewing on desks, while the included wall-mount kit makes it easy to install in call queues, corridors, or break rooms. The straightforward setup process and PoE support help reduce installation time and complexity.

Ideal uses and environments

This IP desk phone is well suited to small teams, shared workspaces, and growing departments that need reliable, multi-line communication without the hassle of multiple devices. Its noise reduction features and clear audio make it a strong choice for busy offices and reception areas where background noise can interfere with calls. The antimicrobial surface and hearing-aid compatibility also make it a practical option for environments prioritizing hygiene and accessibility.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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