Jabra 14201-20

Overview

The Jabra 14201-20 is an electronic hook switch control adapter designed to connect compatible Jabra wireless headsets with Avaya, Alcatel, Shoretel, and Toshiba desk phones. It enables users to manage calls directly from their headset, eliminating the need to reach for the handset or base station. With a wireless range of up to 450 feet, it allows freedom of movement around the office while staying connected to calls.

This adapter supports multiple Jabra headset models, making it a practical upgrade for teams already using Jabra devices. Its adjustable cable length, ranging from 11.8 to 23.6 inches, simplifies installation and helps maintain a neat workspace. It is well suited for busy office environments, customer support centers, and executive workspaces where quick call handling and mobility are essential.

Key features

• Remote call control that lets you answer, end, mute, and adjust volume directly from the headset
• Compatibility with Avaya, Alcatel, Shoretel, and Toshiba desk phones for seamless integration
• Wireless range up to 450 feet, providing flexibility to move freely without missing calls
• Supports multiple Jabra wireless headset models, allowing easy upgrades without replacing existing equipment
• Adjustable cable length between 11.8 and 23.6 inches for straightforward installation and tidy desk setup

Key specs

• Compatibility: Avaya, Alcatel, Shoretel, Toshiba desk phones
• Wireless range: up to 450 feet
• Cable length: adjustable from 11.8 to 23.6 inches
• Supported devices: multiple Jabra wireless headset models

Connectivity and compatibility

This adapter is specifically designed to link Jabra wireless headsets with popular desk phone brands including Avaya, Alcatel, Shoretel, and Toshiba. It ensures smooth communication between the headset and phone system, enabling call control functions such as answering, ending, muting, and volume adjustment directly from the headset. This compatibility makes it a reliable choice for offices using these phone systems and Jabra headsets.

Ideal uses and environments

The Jabra 14201-20 fits well in environments where hands-free call management and mobility are priorities. It is particularly useful in customer support centers, busy offices, and executive workspaces where users need to move around without losing connection to calls. Teams that already use Jabra wireless headsets will find this adapter a convenient way to enhance their communication setup without replacing existing devices.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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