Grandstream GXP2170

Overview

The Grandstream GXP2170 is a 12-line IP phone designed to support busy office environments that require handling multiple calls simultaneously. It accommodates up to 6 SIP accounts and features a bright 4.3-inch color display that clearly shows caller information, line status, and menu options. This phone is ideal for receptionists, sales teams, and customer support staff who need efficient call management and quick access to contacts.

Key features

• Supports 12 lines and 6 SIP accounts to manage heavy call volumes without interruption
• 48 on-screen speed dial and busy-lamp field keys enable fast dialing and monitoring of extensions
• Dual Gigabit Ethernet ports with Power over Ethernet simplify installation and ensure reliable network connectivity
• Built-in Bluetooth allows pairing with wireless headsets or mobile devices for hands-free mobility
• Expandable with up to four GXP2200EXT modules, increasing contact capacity by 160 keys for enhanced visibility
• Security features include SRTP and TLS encryption to protect calls and account credentials
• Multiple provisioning options streamline deployment and management in large-scale office setups

Key specs

• Lines supported: 12
• SIP accounts: 6
• Display: 4.3-inch color screen
• Speed dial and BLF keys: 48 on-screen
• Ethernet ports: Dual Gigabit with PoE support
• Bluetooth: Integrated for headset and mobile device pairing
• Expansion modules supported: Up to 4 GXP2200EXT
• Security protocols: SRTP and TLS encryption

Connectivity and compatibility

The phone’s dual Gigabit Ethernet ports ensure fast and stable network connections, while Power over Ethernet reduces cable clutter by delivering power through the network cable. Bluetooth integration expands flexibility by allowing wireless headset connections and mobile phone pairing, which is useful for users who need to move around the office during calls. The GXP2170 is compatible with standard SIP-based VoIP systems, making it a versatile choice for many business communication setups.

Ideal uses and environments

This IP phone fits well in environments where managing multiple simultaneous calls is essential, such as busy reception desks, call centers, and sales departments. Its large number of lines and SIP accounts, combined with quick-access keys and expansion options, make it a strong choice for teams that require efficient call handling and easy monitoring of colleagues’ availability. The security features and provisioning flexibility also make it suitable for organizations with strict IT policies and large deployments.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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