Grandstream GXP1615

Overview

The Grandstream GXP1615 is an IP phone designed for small businesses that require a reliable and straightforward communication solution. It supports one SIP account with two simultaneous call appearances, allowing users to manage multiple calls efficiently. The phone features a clear 132x48 LCD screen and three XML programmable keys, making it easy to customize and navigate. With built-in Power over Ethernet (PoE) and dual 10/100 Mbps Ethernet ports, it ensures stable network connectivity while minimizing cable clutter.

Key features

• Supports one SIP account with two call appearances to handle multiple conversations without confusion
• Enables 3-way voice conferencing to facilitate team collaboration without extra equipment
• Clear LCD screen that displays call information and settings for easy management
• Three programmable soft keys that can be customized to fit individual workflows
• Dual Ethernet ports with PoE support to maintain a reliable network connection and reduce cables
• Electronic Hook Switch (EHS) compatibility with Plantronics headsets for hands-free call control
• Multi-language support to accommodate diverse office environments
• Advanced security features including SRTP and TLS encryption to protect call privacy
• Automated provisioning options such as TR-069 and zero-configuration with Grandstream UCM series IP PBXs for quick and simple setup

Key specs

• SIP accounts: 1
• Call appearances: 2 simultaneous
• Display: 132 x 48 pixel LCD screen
• Ethernet ports: Dual 10/100 Mbps
• Power: Integrated Power over Ethernet (PoE)
• Programmable keys: 3 XML soft keys
• Security protocols: SRTP and TLS encryption
• Headset support: Electronic Hook Switch (EHS) for Plantronics

Connectivity and compatibility

The GXP1615 offers dual 10/100 Mbps Ethernet ports that provide a stable and fast network connection, suitable for typical office networks. Its PoE capability allows the phone to receive power and data through a single cable, simplifying installation and reducing clutter. The phone’s compatibility with Plantronics headsets via Electronic Hook Switch support enables hands-free operation, which is especially useful in busy work environments. It integrates seamlessly with Grandstream UCM series IP PBXs, benefiting from automated provisioning and zero-configuration setup.

Ideal uses and environments

This IP phone is well suited to small business offices that need a dependable and secure communication tool without unnecessary complexity. It fits naturally into environments where users handle multiple calls and require easy conferencing options. The multi-language support and strong security features make it a good choice for diverse teams and offices that prioritize call privacy. Its straightforward setup and reliable connectivity also make it a practical option for businesses looking to streamline their VoIP infrastructure.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

Deliveries are handled by major carriers such as USPS, UPS, and FedEx. Estimated delivery times are displayed at checkout and may vary depending on service level and location. Please note that these are estimates and can be affected by weather, holidays, or carrier volume. Once your order ships, you’ll receive a tracking number for real-time updates from pickup to final delivery.

Providing an accurate shipping address helps prevent delays, and changes may be limited once the order has been dispatched. P.O. boxes are supported only when permitted by the selected carrier. Packaging and handoff are optimized to protect items during transit, though oversized or high-weight products may require special handling. All shipping methods and any related constraints are clearly shown during checkout.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

Some items are not returnable: opened TVs/combos/monitors 37″+, opened computers or software, electronic downloads, opened consumables (film, paper, bulbs, media, ink), custom or modified computers, special-order or “nonreturnable” items, submerged underwater gear, and opened educational media.

After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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