Cisco CP-7861-3PW-NA-K9=

Overview

The Cisco CP-7861-3PW-NA-K9= is a VoIP desk phone designed to handle up to 16 programmable lines, making it ideal for busy reception areas, call centers, and professionals managing multiple calls. It features a monochrome LCD screen with LED backlight for clear caller information and supports both Power over Ethernet and a traditional power cube for flexible installation. The phone delivers wideband audio clarity to reduce listener fatigue during extended conversations and includes security features like Secure Real-Time Transport Protocol to protect voice traffic.

Key features

• Supports 16 programmable lines to manage high call volumes efficiently
• Wideband audio codec provides natural-sounding voice quality for clearer conversations
• Secure Real-Time Transport Protocol (SRTP) ensures encrypted and secure voice communication
• Energy-efficient design with Cisco EnergyWise technology and Class 1 PoE profile reduces power consumption to under 3.84 watts
• Dual RJ-45 ports allow seamless network sharing between the phone and a connected PC, simplifying cabling
• Monochrome LCD with LED backlight displays caller details and feature prompts for quick access
• Dedicated buttons for voicemail, mute, headset, and speakerphone streamline common tasks
• Includes power cube and cord for easy setup in environments without PoE infrastructure
• Compatible with Cisco Unified Communications Manager version 8.5.1 and later for smooth integration

Key specs

• Lines supported: 16 programmable
• Display: Monochrome LCD with LED backlight
• Power consumption: Less than 3.84 watts during normal operation
• Network ports: Dual RJ-45 (10/100 Mbps)
• Security: Supports Secure Real-Time Transport Protocol (SRTP)
• Compatibility: Cisco Unified Communications Manager 8.5.1 or newer
• Dimensions: 8.1 in × 10.4 in × 1.1 in
• Included accessories: Power cube and power cord
• Warranty: One-year parts and labor

Connectivity and compatibility

This phone offers dual RJ-45 Ethernet ports that allow both the device and a connected PC to share a single network drop, reducing cable clutter and simplifying desk setups. It supports SIP signaling and integrates seamlessly with Cisco Unified Communications Manager starting from version 8.5.1, making it a reliable choice for organizations already using Cisco UC solutions or those upgrading from legacy systems.

Performance and reliability

The 7861 model balances performance with energy efficiency by incorporating Cisco EnergyWise technology and a Class 1 PoE profile, which keeps power consumption low without compromising call quality. Its wideband audio codec delivers speech with a natural tone, reducing fatigue during long calls. The inclusion of SRTP enhances call security, which is essential for businesses handling sensitive or regulated information.

Ideal uses and environments

This phone fits well in environments where managing multiple simultaneous calls is routine, such as reception desks, customer service centers, and busy office teams. Its flexible power options and network passthrough capabilities make it suitable for both new installations and upgrades in mid-sized to large enterprises. The clear display and dedicated function keys support users who need quick access to voicemail and call controls throughout the day.

Orders are processed within 2 business days, which includes verification, packing, and dispatch. Shipping costs are calculated at checkout based on destination, total weight, and selected speed. Free shipping applies to carts over $100 (excluding heavyweight items). All available options and final pricing are clearly shown before payment so you can choose the service that best fits your needs.

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Returns are accepted within 30 days of delivery. Items must be unused, in the same condition received, with tags, manuals, accessories, and original, unaltered packaging. Any item kept will be deducted from the refund. Start a return by sending us an email. Items sent back without approval may be refused or returned to the sender.

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After inspection, refunds are issued to the original payment method; allow 5–7 business days for the credit to post. Shipping, handling, customs duties, and import taxes are nonrefundable. If an item is used, incomplete, or not in original condition, a 30% restocking fee may apply. Direct exchanges are not offered; purchase the replacement and return the original for a refund.

We act solely as a reseller. Any product warranty is provided and administered by the manufacturer, not by our store. That means eligibility, coverage, and outcomes are determined by the manufacturer’s policy for each brand and model. Before purchasing, we recommend reviewing the warranty terms on the manufacturer’s website or in the product documentation to confirm what is covered and for how long.

If you need warranty service, please file the claim directly with the manufacturer. They may require proof of purchase, the product serial number, original packaging, photos, or basic troubleshooting. Some brands ask you to register the product or obtain a case number before shipping it for repair or replacement. We don’t submit or approve claims, but we can point you to the correct support links and contact details.

Keep your invoice and packaging in a safe place, and report any functional issues to the manufacturer as soon as they appear. If you’re unsure whether a problem is covered, the manufacturer’s support team can confirm next steps and timelines. While we cannot intervene in decisions or outcomes, we’re happy to provide purchase documentation or guidance so you can move through the warranty process smoothly.

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